Systems Administrator at DBH Solutions Limited

Posted on Thu 14th Feb, 2019 - hotnigerianjobs.com --- (0 comments)

DBH Solutions Limited is an infrastructural and information technology company that provides state-of-the-art IT infrastructure and building solutions locally and internationally to a wide range of business sectors.

We are recruiting to fill the position below:

Job Title: Systems Administrator

Location: Lagos

Job Description

We provide Strategy, Infrastructure and Operations services to help organisations leverage the transformative power of technology.
We are a trusted partner, focused on helping our clients improve performance by guiding them on their technology adoption journey.
We are dynamic and innovative professionals with a mission to provide our clients with technology services that will accelerate their growth and help them achieve next-level success
We are searching for an experienced Systems Administrator - responsibilities below

General Responsibilities

Build and lead the system administration team to be one of the fastest growing, highest quality MSP's in the West Africa with high customer satisfaction and low overhead due to efficient deployment of standard processes.
Ensure a world class customer service experience for our firm’s managed services clients, minimizing downtime and interruption to their operations.
Utilize the DBH Group support engineering team on a scheduled basis to carry out projects and meet vital deadlines as well as to ease transition to support.
Work with DBH Group account managers to ensure appropriate recommendations and strategies are employed to meet clients’ critical business objectives.
Ensure successful system deployments based on standard business platforms (ie. Windows Server, Exchange Server/Online, Windows Desktop Operating System, Mac OSX, Microsoft Office 365), networking LAN/WAN hardware (ie. firewalls, routers, managing telco circuits and communications, DNS records), network security solutions (ie. antivirus, DLP tools, vulnerability scanning and penetration testing tools) and data protection/backup solutions including cloud-based solutions.
Maintain ownership of client accounts by providing Level I (service desk), Level II and Level III support and senior guidance.
Mentor and guide the firm’s Level I service desk staff.
Ensure our regulated clients maintain minimum levels of compliance.
Work within the support engineering team as technical lead and escalation point on major impacting systems issues
Make positive contributions to the company’s internal infrastructure environment and to the company’s practices and procedures for the care of our growing client base.

Service Desk Responsibilities

Respond to incoming calls and e-mails regarding information technology problems, using our service desk platform(s)
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications
Perform basic network administration tasks, such as setting up new user accounts and granting access to network resources
Communicate with third-party support and equipment vendors
Identify and learn appropriate software and hardware used and supported by the organization
Manage service desk daily activities
Serve as service desk dispatcher including coordination of technician schedules
Prioritize and dispatch support tickets
Maintain awareness of all client issues and ensure proper ticket resolution
Understand and define service desk objectives to drive quality and efficiency
Maintain business awareness to drive growth and client relationships
Design, document and maintain service desk processes
Define metrics and key performance indicators to service desk improvement
Provide technical leadership while driving problem investigation and resolution as required
Provide customer-service leadership while aligning customer goals with service team objectives
Manage remote monitoring and management systems to ensure accuracy and consistency
Continually seek opportunities to grow and learn so as to lead by example

Additional Responsibilities & Expectations

Effectively develop, manage and maintain relationships with all technical staff, subcontractors, vendor partners and client representatives for managed services accounts and projects
Assists DBH Group Executives in identifying roles and responsibilities for technical resources
Help hire, develop, and manage key personnel (such as desktop/network technicians, and subject matter experts in Microsoft, Cisco and other applications, networking and network security technologies)
Supervise projects and interface with administrative staff for billing and collections, HR and any other aspects of operating the business
Maintain utilization of the team to achieve group profitability goals and coordinate all technical proactive and reactive maintenance activities for recurring revenue accounts, time and materials based or project-based accounts and firm-wide hardware/software/procurement activities
Evaluate the operation of the business and identify operating problem areas for Executives
Exercises discretion and independent judgment in the performance of duties and provide recommendation of solutions to the Executives

Minimum Required Educational Qualifications

2.1 B.Sc in Computer Science or B.Eng. in Computer Engineering.

Required Skills:

5+ years post-NYSC system administration experience
In depth knowledge of multiple operating systems including UNIX/Linux; Microsoft Windows Server (2003+); Mac OS
Knowledge of and experience with Voice infrastructure
Knowledge of and experience with network infrastructure
Familiarity with relational database administration
Excellent written and verbal communication skill

Application Closing Date
28th February, 2019.

How to Apply
Interested and qualified candidates should send their Applications to: careers@dbhsolutions.com

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