Business Hub Manager at Ibadan Electricity Distribution Company (IBEDC) Plc

Ibadan Electricity Distribution Company (IBEDC) Plc - Headquartered in Ibadan is responsible for electricity distribution within the south western zone (Oyo, Ogun, Osun and kwara as well as some parts of Kogi, Ekiti and Niger states).

We are an organization with a focus on delivering excellent service to the customers and providing customer satisfaction through reliable power distributions.

We are recruiting to fill the vacant position below:

Job Title: Business Hub Manager

Location: Ibadan, Oyo
Specialization: Business Management

Job Description

• To coordinate / direct the activities of IBEDC’s Business Hub (including undertakings and service centres) to drive financial and operational performance      

Responsibilities

• Provides general oversight of the Business Hub
• Translates the organisation’s overall business performance goals into specific performance targets for the BH and outlines actions plans o Defines KPIs and performance targets o Develops strategic marketing plans to meet specified revenue targets set by the organisation
• Ensures all new service connections are carried out according to IBEDC meter deployment strategy and approval procedures
• Develops and maintains cordial, professional and mutually beneficial relations with customers by maintaining premier customer service o Maintains customer satisfaction by driving initiatives to understand customer expectations and developing effective strategies to meet and exceed such expectations
• Ensures BH operations are in compliance with IBEDC’s policies
• Develops budgetary plans for BHs
• Prepares periodic BH operational reports for management
• Creates a harmonious working environment,mentors staff and motivates all team members to perform efficiently
• Acts as a capable representative of the organisation at the business hub level

Qualifications and Requirements

• Deep knowledge of Utilities Industry
• Strong understanding of the business of IBEDC and related businesses in the electricity sector
• Strategic planning and Business Development (services and products)
• Strong Business & Financial Acumen (including risks management)
• Excellent and demonstrated knowledge of management and marketing principles
• Deep understanding of Marketing & Customer Insights with Customer Relation Management skills
• Strong problem solving and analytical skills
• Excellent negotiation skills
• Strong managerial/administrative skills
• Excellent interpersonal and communication skills Ability to effectively and persuasively present information to top management, customers, and employees
• Demonstrated proficiency with Microsoft Office products (Outlook, Excel, PowerPoint, Word)
• Bachelor's degree with 10-15 years work experience

Application Closing Date
1st March, 2019

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• When the page opens, click on "Click here see vacancies" and select "Business Hub Manager" to apply accordingly
• Only shortlisted candidates will be contacted.