Technical Support Manager at Arca Payments Company Limited

Arca Payments Company Limited was founded in 2016, with a clear vision to become Africa's premier payment services platform, fostering Financial inclusion and innovation & actively shaping the future of Financial Services, throughout the region.

We are recruiting to fill the position below:

Job Title: Technical Support Manager

Location: Lagos

Responsibilities

• Act as bridge between post sales operations and engineering
• Developing tools for support -help desk systems, chat systems, etc
• Resolve all client complaints to satisfaction of clients involved
• Lead for tech support and service issues, strategy and approach
• Manage a tech support team and build competence
• Providing Tier 2 support/Triage for customer issues
• Prioritize technical issues/escalate when necessary
• Develop technical training material for Arca operations team -videos, FAQ libraries etc
• Document and maintain up to date list/progress of customer issues
• Work with other stakeholders to develop processes/SLA for compliant resolution.

Requirements
Education Qualification:

• B.Sc degree in Computer Science, Engineering or relevant qualification with a second degree in Business Admin or Marketing (MBA)

Professional Qualification:

• Relevant industry recognized certification and sound practical knowledge of JIRA, Basic Scripting Language, Linux/Unix, Java and .Net Framework.

Experience:

• Minimum of 8 years cognate experience in financial payment technology sector, 4 years at managerial position. Excellent customer service skills and sound interpersonal relation ability.

Compensation
Compensation and benefits are highly attractive and competitive.

Application Closing Date
18th March, 2019.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: We make it a point to review all application received and contact those we want to speak to further within 10 calendar days. With that in mind, if we are interested in a further discussion, you will hear from us again within the stipulated time.