Customer Support Officer at Redwoods Capital Limited

Posted on Thu 28th Feb, 2019 - hotnigerianjobs.com --- (0 comments)

Redwoods Capital Limited - We are a startup finance and asset management firm situated in Victoria Island, creating and managing investors' wealth with technology.

We are recruiting to fill the position below:

Job Title: Customer Support Officer

Location: Victoria Island, Lagos

Job Description

We are a finance and asset management firm situated in Victoria Island, creating and managing wealth with technology.
We are aware that the Customer Service Department is a core function critical to the success of many business sectors that is why we are in need of customer service officers to perform the following functions;

Responsibilities

Ensuring customer queries are answered to their satisfaction.
Using computerised systems to access the details of customers.
Promoting certain financial products and services.
Handling customer complaints or handing them over to a supervisor.
Referring customers to individuals qualified to offer and sell regulated financial products.
Answers customer inquiries via phone, email, and in person
Directs customers to online resources
Updates customer records in the system, including notes about interactions
Pitches ideas for improving customer care
Creates and maintains reports about customer interactions
Participates in team-building activities
Develops a rapport with customers
Encourages customers to complete surveys
Makes recommendations to management to improve customer experience

Duties

Support Business developers in delivering efficient and quality service to customers
Act as major contact point with customers support functions to ensure smooth account operations
Assist Business Developers in handling customers from different business parties and find the right solutions for customers
Contact customers to build relationship and respond to enquiries on account or operational matters
Liaise with internal departments and provide instructions to concerned parties on account maintenance tasks
Prepare monthly performance reports for management and handle daily exception reports
Assist Customer Service Manager in dealing with requests and perform general office administrative duties

Qualifications

Minimum Qualification: BSc
Experience Length: 3 years

Requirements:

Customer focused and have strong interpersonal and problem solving skills
Good understanding of products and services as well as having sound knowledge in using operating systems such as Customer Relationship Management System
Fluent in spoken and written English
Proficient in using Outlook, Microsoft Word, Excel and PowerPoint
Good interpersonal and communication skills
Good command of both spoken and written English
Proficient in computer applications (MS Word, Excel, Access, PowerPoint, etc.)

Application Closing Date
22nd March, 2019.

Method of Application
Interested and qualified candidates should:
Click here to apply online

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