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Customer Support Officer at Redwoods Capital Limited

Posted on Thu 28th Feb, 2019 - hotnigerianjobs.com --- (0 comments)


Redwoods Capital Limited - We are a startup finance and asset management firm situated in Victoria Island, creating and managing investors' wealth with technology.

We are recruiting to fill the position below:

Job Title: Customer Support Officer

Location:
Victoria Island, Lagos

Job Description
  • We are a finance and asset management firm situated in Victoria Island, creating and managing wealth with technology.
  • We are aware that the Customer Service Department is a core function critical to the success of many business sectors that is why we are in need of customer service officers to perform the following functions;
Responsibilities
  • Ensuring customer queries are answered to their satisfaction.
  • Using computerised systems to access the details of customers.
  • Promoting certain financial products and services.
  • Handling customer complaints or handing them over to a supervisor.
  • Referring customers to individuals qualified to offer and sell regulated financial products.
  • Answers customer inquiries via phone, email, and in person
  • Directs customers to online resources
  • Updates customer records in the system, including notes about interactions
  • Pitches ideas for improving customer care
  • Creates and maintains reports about customer interactions
  • Participates in team-building activities
  • Develops a rapport with customers
  • Encourages customers to complete surveys
  • Makes recommendations to management to improve customer experience
Duties
  • Support Business developers in delivering efficient and quality service to customers
  • Act as major contact point with customers support functions to ensure smooth account operations
  • Assist Business Developers in handling customers from different business parties and find the right solutions for customers
  • Contact customers to build relationship and respond to enquiries on account or operational matters
  • Liaise with internal departments and provide instructions to concerned parties on account maintenance tasks
  • Prepare monthly performance reports for management and handle daily exception reports
  • Assist Customer Service Manager in dealing with requests and perform general office administrative duties
Qualifications
  • Minimum Qualification: BSc
  • Experience Length: 3 years
Requirements:
  • Customer focused and have strong interpersonal and problem solving skills
  • Good understanding of products and services as well as having sound knowledge in using operating systems such as Customer Relationship Management System
  • Fluent in spoken and written English
  • Proficient in using Outlook, Microsoft Word, Excel and PowerPoint
  • Good interpersonal and communication skills
  • Good command of both spoken and written English
  • Proficient in computer applications (MS Word, Excel, Access, PowerPoint, etc.)
Application Closing Date
22nd March, 2019.

Method of Application
Interested and qualified candidates should:
Click here to apply online

  

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