Front Desk Officer/Receptionist at Unveil Holistic Center

Posted on Mon 04th Mar, 2019 - hotnigerianjobs.com --- (0 comments)

Unveil Holistic Center - The Unveiled Company was founded by the originator in 2017, by Ms Ndidi Anyaehie, a Lawyer, Serial Entrepreneur, Coach and Stress Management Consultant, to provide clients stability in a highly chaotic environment.

We are recruiting to fill the position below:

Job Title: Front Desk Officer/Receptionist

Location: Lagos

Job Summary

Responsible for managing front office reception and administration duties, receiving clients, registering them and handling inquiries.

Job Description

Welcomes clients by greeting them, in person or on the telephone; answering or directing inquiries.
Planning and scheduling appointments for new and recurring clients based on availability.
Provide clients with intake forms and other documents required. Ensures all clients are aware of appointments and payment guidelines prior to appointment and or receipt of service.
Organise and maintain clients’ files and records, and make them easily available when needed.
Maintain clients’ accounts by obtaining, recording, and updating personal and financial information.
Protects clients’ rights by maintaining confidentiality of persona and financial information.
Process payments from clients and ensure correct utilisation of payments software and tools as well as the tools to record the financial transactions.
Provide clients with support and guidance as needed, ensuring that visitors log and other information is kept and up to date.
Support in the purchase of products, taking orders and assisting on the execution of the order.
Responsible for a variety of administrative duties; keeping track of supplies and vendors, ensuring that therapy rooms, gym and other areas are clean and ready to intake clients.
Provide quality customer service; following policies and procedures, maintaining a cheerful and respectful decorum at all time.

Minimum Qualification

HND qualification

Experience:

Minimum of 1 year, in a customer service industry (retail, gym, spa, hospital).

Skill Requirements:

Knowledge and experience of customer service delivery
Excellent verbal and written communication skill, and telephone etiquette.
Good multitasking, analytical and problem-solving skills.
Proficiency in the use of Microsoft and accounting software
Must possess good interpersonal skill, client relation and customer focus.
Ability to work well under pressure, and over time.

Application Closing Date
18th March, 2019.

How to Apply
Interested and qualified candidates should send their CV to: [email protected]

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