Retail Store Manager at Hubmart Stores Limited

Hubmart Stores Limited is a retail shopping chain of Nigerian heritage, offering multi-format stores in various locations and positioned to offer customers world-class shopping experience as well as a vast range of products. Our unique value proposition lies in our excellent customer service as well as our superior capabilities in the fresh categories.

We are recruiting to fill the position below:

Job Title: Retail Store Manager

Location: Lagos

Job Responsibilities

• Responsible for the day to day supervision of the outlet, sales, staff, stock, and resources management
• Recruit, Train, Supervise, plan, monitor, coach, mentor, discipline and Appraise Staffs.
• Manages budgets by scheduling expenditures, analysing variances, and initiating corrective actions
• Maintains statistical and final records at store level.
• Deals with customers queries and complaints
• Oversees stock control, inventory and financial stocktakes and stock counts.
• Maximises profitability and meeting sales targets, including motivating staff to do so
• Ensures compliances with health and safety legislation
• Prepares the store ready for promotional activities and feature space display plan
• Completes store operational requirements by scheduling and assigning employees
• Develops and implement strategies to improve customer service.
• Maintains store yearly steering wheel KPIs and engage all staff to contribute to store performance.
• Maintains store staff objectives and personal development plans by coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results.
• Follow up Audit results and next steps to improve standards.
• Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand their expectations and service requirements.
• Follow and execute marketing strategies (price, promotions) and monitor competitors and share feedbacks to management.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
• Maintain and follow Business Code of Conducts for self and employees at the store.
• Manage and report regulatory bodies visits at the stores.

To facilitate smooth flow of work and sales, the Store Manager interfaces between the following key people to the business:

• Customers
• Vendors & Merchandisers.
• Departmental Managers.
• Department Chiefs/Supervisors.
• Procurement Team.
• Commercial Team.
• Marketing Team.
• HR Team.
• Accounts Team.
• Loss prevention
• Regulators
• And other relevant departments.

Employee Management And Supervision:

• Ensure the early/timely resumption of the employees – 15minutes before the start of their shift and their readiness for work before the start of their shift.
• Evaluate and correct where necessary employees’ grooming and appearance.
• Ensure the adherence of all the employees to the various roasters – shift roaster; off-duty roaster, leave roaster etc., maintained by the department.
• Cross-check all staff planning/arrangements for weekends, public holidays and other important days.
• Ensure communication of all strategic information as passed by management to the employees through the team-leaders promptly and accurately.
• Hold regular briefings with team so as to orientate on new trends, discuss periodic targets and mandates, promos and promo updates and get feedbacks on work related issues from team.
• Ensure the enforcement of discipline in the shop by all Managers/chiefs.
• Confirm and approve all vacancies before recruitment is initiated.
• Participate actively in the induction and training of new employees.
• Ensure that the change of shifts is well coordinated by the Departmental Manager and chief so as to prevent disruptions in the service to customers.
• Ensure adherence to other daily opening & closing procedures as stipulated for self and team.

Application Closing Date
13th March, 2019.

Method of Application
Interested and qualified candidates should forward their CV to: badigun@hubmart.com