Technical Trainers at Tek Experts

Posted on Wed 06th Mar, 2019 - hotnigerianjobs.com --- (0 comments)

Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.

We are recruiting to fill the position below:

Job Title: Technical Trainer (Office 365, Azure, Dynamics)

Location: Lagos

Job Description

Are you looking for the best place to elevate your career in learning and development? Are you looking for an organization where your career can develop rapidly within a short time frame?
Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations
Due to expansion we are hiring Technical Trainers (Office 365, Azure, Dynamics) in our Lagos office
The technical trainer is responsible for identifying and developing key Microsoft technical training courses for Tek Experts, as well as conduct delivery, as needed
The Technical Trainer is the primary facilitator and designer of technical training programs and curriculums, both instructor-led (ILT) and on-line (eLearning), for employees on various Microsoft products and services
This person is responsible for developing a wide variety of job skills training courses and supporting (tools usage skills, general work skills, product skills, etc…) and other technical courses as needed to build the Microsoft technical competency of key technical staff
In addition, this person is responsible for identifying and developing cutting edge training courses for self-paced or instructor led training activities following a systematic training development model similar to ADDIE or SAM.

What we’re looking for

Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support
You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience
Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Duties and Responsibilities

Proactively assess and identify training needs for multiple groups, as assigned.
Coordinate/Facilitate Subject Matter Expert (SME) resources and working sessions to complete development projects on tight schedules to author, edit and update a variety of training products.
Assist technical SMEs in providing course content
Conduct necessary research to develop and revise labs, simulation exercises, and assessments to evaluate critical thinking skills and psychomotor skills of students within the classroom or laboratory environments, to determine if students are meeting learning and performance objectives.
Interact with remote and local teams of product managers, engineers, application engineers and software developers to gather content and a working knowledge of software and hardware products.
Communicate and collaborate with Coaches, Team Leads, Mentors and team members regarding training needs and initiatives
Prepare conceptual graphics for print and online training.
Plan, organize and design using a variety of instructional methods to ensure maximum delivery effectiveness, engaging interactive online training for distance learning.
Develop training materials including lessons plans, instructor guides, student guides, short training videos, virtual labs, recorded webinars, and eLearning modules in support of multiple delivery modalities (instructor-led training, virtual training, self-paced training, etc…).
Incorporate relevant tutorials, use cases, and digital storytelling into the courses to make the content engaging and “sticky”
Coordinate packaging of placement of training products for access, localization and translation
In case of external trainings - advise and coordinate the delivery of technical training courses
Auditing and delivering technical product training (5%)
Assist in designing and developing certification programs and certification tests

Qualifications and Competences

At least 1 year experience in an Engineering Support Environment
At least 4 years’ experience developing technical training for engineering support organizations
At least 1 year experience training enterprise Microsoft products.
Previous instructional design training experience is considered an advantage
Microsoft Enterprise product experience is an advantage
Excellent presentation and communication skills
Strong Customer Service Focus
Adult learning skills
Capable of managing own time and workload
Flexible and proactive
Team player and collaboration focused
Excellent written and oral English language skills
Very good organizational and planning skills
Analytical problem solving and troubleshooting skills.

Application Closing Date
6th April, 2019.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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