Posted on Fri 08th Mar, 2019 - hotnigerianjobs.com --- (0 comments)
Productive People is a technology-enabled recruitment partner that focuses on helping our clients locate specialist talent, across all markets in Africa. By the use of our deep market insight and process excellence, we are able to deliver an unbeatable service within any given timescale. Our belief is that our customers should never have to choose between the quality of candidate and time to hire.
We are recruiting to fill the position below:
Job Title: I.T Manager
Location: Lagos
Job Description/Job Summary
You will act as the domain-expert on the five core IT technologies (services) provided by Group IT: Contact Center platforms, networking, end user devices, identity management and cloud integrations. Responsible for the design and implementation of new services, maintenance and daily operations. Group IT is part of the Digital Platforms department of ZOLA Electric.
Support Country Organizations with domain expertise on core IT tech.
Process Tier2 and Tier3 tickets and coordinate vendor support
Establish and maintain documentation for services in scope
Ensure availability and performance of services; monitor, optimize and report in close cooperation with vendors and other functions within Digital Platforms
Keep software on end user devices up to date
Coordinate and execute all changes around the services in scope
Advise the organization on the optimal use of the services
Contribute to the implementation of improvements
Design and implement processes and tools to maintain a secure IT environment that operates in compliance with corporate policy and local legislation
Maintain a secure ‘patch-level’ and configuration of software and systems
Monitor system events and the configuration of the environment, perform audits, action outcomes and make report
Support Country Organizations with monitoring and compliance
Lead and execute IT projects of services in scope
Provide domain support with the roll-out and sourcing of new applications, services and hardware
Requirements
Bachelor's degree in Computer Science or related field
A minimum of 5 years of relevant work experience in a similar work environment and/or position
Certified Network CCNA, CMNO or comparable
ISSEP certified or comparable
Experience managing contact center infrastructure and systems (Genesys)
Ability to build and maintain API integrations
IT service management, understanding of ITIL and Lean/IT concepts, terms and processes
Expert on IT security concepts, audit and standards
Expert knowledge of network protocols (IP, WiFi, ethernet) and associated components (firewalls, routers, etcetera)
Expert of IT hardware and associated user computing environments (Android, MS Windows 10, macOS)
Expert on device management, application packaging and endpoint security
Solid understanding of contact center and voice/video/telephony technology
Foundation knowledge of software engineering and systems architecture
Basic API programming: Python, Java
Basic BI and data skills to produce reports based on small data sets
Discrete, able to handle confidential information
Excellent communication and writing skills
Demonstrated ability to structure and produce technical documentation
The ability to work well in a distributed and international team
Analytical, excellent problem solving skills
The ability to plan and prioritize workload
Customer focused, understands customers and takes a proactive approach to meeting their needs in an effective and timely manner
Identifies opportunities to optimize cost and improve customer service and satisfaction