Posted on Fri 22nd Mar, 2019 - hotnigerianjobs.com --- (0 comments)
First Bank of Nigeria Limited (FirstBank) is Nigeria's largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.
We are recruiting to fill the vacant position below:
To deepen the coverage and visibility of the Agent Network
Identify, establish, and manage required partnerships (internal and external) to promote network growth as well as product/ servicee offerings
Drive knowledge management across the value chain – Agents and Branch Team
Duties & Responsibilities
Design and execute strategies for growing and sustaining a vibrant Agent network
Provide oversight to team activities related to Network Development, Partnerships, Awareness and Marketing
Develop knowledge materials to facilitate training of Agents (onboarding, day to day operations, etc.) and Branch team (Agent recruitment and management)
Develop and maintain standard operating procedure manuals for all activities related to Agent Network Development
Collaborate with SBU Heads (Line Executives, Group Heads, Business Development Managers) to define and implement tactical strategies to drive business performance
Monitor and respond to Competitor offerings and trends
Support Sales team (SBUs) and eBusiness Regional Officers with product materials and bespoke proposals to facilitate engagement with prospective Strategic Partners
Monitor and render periodic reports and recommendations on Agent and Branch performance to key stakeholders and executive management
Collaborate with required stakeholders to conduct risk assessment reviews to identify and address operational and business risks
Design and implement strategic marketing initiatives to drive network growth and visibility
Design and execute product promotion campaigns for Agents
Engage M&CC on the design / production of Agent branding collaterals and marketing merchandise
Communication management across the Agent Network
Challenges: N/A
Planning: None
Expenditure Budget:
Key financial/statistical measures of your organizational unit
Income that your team generates (if any): Transaction fees from billable transactions
Fee Income: Transaction fees from billable transactions
Net Interest Income: N/A
Other Income: N/A
Key Performance Indicators:
Agent Network Base
Percentage of active Agents
Transaction volumes (count), and Total net revenue (Group & Business Unit)
Customer (Internal & External) Satisfaction Index
Job Requirements
Education:
B Sc. in relevant discipline
Additional Professional Certification is an added advantage
Experience:
Minimum of 7 years cognate experience (Financial Services/Payments/Sales/Brand Management/Marketing/Operations)
Key Competency Requirements
Knowledge:
Customer Relationship Management
Relevant Regulatory Policies/ Guidelines
Project Management
Industry Knowledge - global trends of mobile payments and financial inclusion
Product strategy, development and management
People Management
Product life cycle management
Financial and planning strategy
Problem solving
Brand management
Advertising
Marketing
Skill/Competencies:
Business / Product Development
Channel Management
Client Industry Knowledge
Data Gathering and Analysis
Numerate / Analytical Skill
Computing (MS Suites)
Presentation/ Negotiation Skills
Planning and organizing
Communication Skill (Written and Spoken)
Technical skill
Stakeholder engagement/ management
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should: Click here to apply online