Agent Network Project Manager at First Bank of Nigeria Limited

First Bank of Nigeria Limited (FirstBank) is Nigeria's largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

We are recruiting to fill the vacant position below:

Job Title: Agent Network Project Manager

Ref No: 19000022
Location: Lagos
Organization: DMD Directorate
Schedule: Regular
Shift: Standard
Job Type: Full-time

Job Objective(s)

• Provide operational business support to the Agent Network

Duties & Responsibilities

• Collaborate with SRF Heads to define and execute tactical strategies to drive business performance
• Coordinate the documentation of business requirements for project implementation
• Provide strategic reports and updates on ongoing projects to key stakeholders / Executives
• Assess and react to changes in the competitive and regulatory landscape, relating to Financial Inclusion ecosystems
• Develop and maintain standard operating procedure manuals for all activities related to Project Implementation
• Maintain all Project Implementation artefacts
• Work with all relevant teams (internal and external) to ensure prompt execution of agreed projects
• Participate in related User review sessions, User Acceptance Tests, Deployment activities organized by the IT team/ eBusiness Solutions
• Work with internal (within FIS and the bank) and external (Vendor, Consultant) stakeholders to drive change management activities related to implementation
• Handle price negotiation activities related to product acquisitions, vendor engagement, project deployments
• Vendor management (Consultants)
• Collaborate with required stakeholders to conduct risk assessment reviews to identify and address operational and business risks
• Challenges: N/A
• Planning: None

Expenditure Budget:

• Key financial/statistical measures of your organizational unit
• Number of staff:
• Staff costs: 

Costs that you control:

• Income that your team generates (if any): Transaction fees from billable transactions
• Fee Income: Transaction fees from billable transactions
• Net Interest Income: N/A
• Other Income: N/A

Key Performance Indicators

• Agent Network Base
• Percentage of active Agents
• Transaction volumes (count), and Total net revenue (Group & Business Unit)
• Customer (Internal & External) Satisfaction Index

Job Requirements
Education:

• B Sc. in relevant discipline
• Additional Professional Certification is an added advantage

Experience:

• Minimum of 7 years cognate experience (Financial Services/Payments/Project Management/Operations/Business Development)

Key Competency Requirements
Knowledge:

• Customer Relationship Management
• Relevant Regulatory Policies/ Guidelines
• Project Management
• Industry Knowledge – global trends of mobile payments and financial inclusion
• Product strategy, development and management
• People Management
• Financial and planning strategy
• Problem solving   

Skill/Competencies:

• Business / Product Development
• Channel Management
• Client Industry Knowledge
• Data Gathering and Analysis
• Numerate / Analytical Skill
• Computing (MS Suites)
• Presentation/ Negotiation Skills
• Planning and organizing
• Communication Skill (Written and Spoken)
• Technical skill
• Stakeholder engagement/ management 

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online