Agent Network POS Backend and Inventory Management Officer at First Bank of Nigeria Limited

First Bank of Nigeria Limited (FirstBank) is Nigeria's largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

We are recruiting to fill the vacant position below:

Job Title: Agent Network POS Backend and Inventory Management Officer

Ref No: 1900001Z
Location: Lagos
Schedule: Regular
Job Type: Full-time

Job Objective(s)

• Provide operational business support to the Agent Network

Duties & Responsibilities

• Seek approvals for requisition of POS terminals and place orders with PTSPs 
• Take delivery of POS terminals and keep inventory records
• Configure POS terminals and ensure distribution to the Agent Network Development Team
• Handle complaints on POS terminals and engage PTSPs for repairs / replacement
• Develop and maintain standard operating procedure manuals for all activities related to POS Backend operations and Inventory Management
• Manage product-related support, feedback and inquiries
• Work with the Central Stores to ensure production and distribution of Agent branding collaterals
• Take delivery of marketing merchandise for community activations/ awareness programmes
• Maintain inventory and reconciliation reports on all Agent Banking collaterals and merchandise
• Provide Agent Banking inventory reconciliation reports required by internal stakeholders
• Vendor management (Suppliers, Consultants)
• Logistics management
• Collaborate with required stakeholders to conduct risk assessment reviews to identify and address operational and business risks

Expenditure Budget:

• Key financial/statistical measures of your organizational unit
• Number of staff:
• Staff costs: 

Costs that you control:

• Income that your team generates (if any): Transaction fees from billable transactions
• Fee Income: Transaction fees from billable transactions
• Net Interest Income: N/A
• Other Income: N/A

Key Performance Indicators

• Agent Network Base
• Percentage of active Agents
• Transaction volumes (count), and Total net revenue (Group & Business Unit)
• Customer (Internal & External) Satisfaction Index

Job Requirements
Education:

• B Sc. in relevant discipline
• Additional Professional Certification is an added advantage

Experience:

• Minimum of 5 years cognate experience (Financial Services/Payments/Inventory Management/Operations/Reconciliation/Logistics Management)

Key Competency Requirements
Knowledge:

• Customer Relationship Management
• Relevant Regulatory Policies/ Guidelines
• Project Management
• Industry Knowledge – global trends of mobile payments and financial inclusion
• Product strategy, development and management
• People Management
• Financial and planning strategy
• Problem solving
• POS Management
• Inventory Management

Skill/Competencies:

• Business / Product Development
• Channel Management
• Client Industry Knowledge
• Data Gathering and Analysis
• Numerate / Analytical Skill
• Computing (MS Suites)
• Presentation/ Negotiation Skills
• Planning and organizing
• Communication Skill (Written and Spoken)
• Technical skill
• Stakeholder engagement/ management 

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online