Lead Customer Service Executive (LCSE) at Libra Motors Limited

Libra Motors Limited is a foremost transport business company in Nigeria with concentration on people and convenient service delivery. Established in 2003, Libra Motors Limited has set out itself to be a leading transport organization with specialization in people and material movement across several defined routes.

We are recruiting to fill the position below:

Job Title: Lead Customer Service Executive (LCSE)

Location: Lagos

Job Description

• We are looking for a Lead Customer Service Executive with superior communication skills and a great work ethic to join our team.
• As the Lead Customer Service Executive, you will work directly with team members to meet their needs, answer their questions and provide support. The person in this role must also be a keen note-taker who is adaptable and optimistic.

Key Attributes:

• Leadership - Build capacities within company, transfer knowledge
• Coordination - Manage personnel through different shift, schedules and ensure adequate efficiency.
• Strategic Visionist- Lead team on measurable milestones, create efficiency within the system, create relationship between services and customers.
• Customer Support- Provide quick resolution on issues and questions.
• Executionist & Policy Implementation- Oversee department activities of the company, measure performances.
• Resolve Escalations- Identify issues, queries, review issues to ensure resolution.
• Evaluation- Conduct periodic reviews, evaluate members, monitor performance and note areas for improvement.
• Support Process Improvement- Improve overall organisation efficiency and performance by identifying opportunities.
• Process Validation- Implement measures to ensure technology processes meets timelines.

Requirements

• Proven high customer support experience
• Track record of over-achieving quota or expectations
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Qualifications

• Bachelor degree (Marketing, Psychology, Sociology).
• Professional membership of Chartered institute of customer relationship management shall be an added advantage.

Application Closing Date
29th March, 2019.

How to Apply
Interested and qualified candidates should send their CV to: info@libmot.com with subject as “Lead Customer Service Executive-Lcse”