NG Country Manager at Tek Experts

Posted on Mon 01st Apr, 2019 - hotnigerianjobs.com --- (0 comments)

Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.

We are recruiting to fill the position below:

Job Title: NG Country Manager

Location: Lagos

Job Description

Based in Lagos the Country Manager is the operational owner for service delivery in Nigeria and part of the Tek Experts leadership team reporting to our Chief Operating Officer.
The site leader oversees and monitors the team’s performance and data on all clients and services delivered in Nigeria.
You are responsible for developing teams of experts, monitoring the overall performance and targets achievement of the teams under your division.

Duties and responsibilities

Planning by prioritizing customer, employee, and organizational requirements
Onboarding a team of professional and developing the BU knowledge in Tek Experts
When needed, serve as part of the escalation path for operational issues
Maintain continuous lines of communication, keeping Client Directors and COO informed of all critical issues
Responsible for a wider perspective of metrics achievement
Running, analyzing reports and based on those, creating action items to improve the operation and ensure metrics achievement
Provide all kind of reports to Client Director and/or COO on a daily, weekly or monthly basis when needed
Managing headcount numbers and work with Client Director to update the quotas/targets
Keep open communication with the customer and internal managers/ leaders
Open communication with the delivery team - on-site and globally to review team’s status, metrics, possible issues/needs and proceed with actions
Concurrent meetings with Customer’s Managers, if needed
Ensure that the Global Support Team meet KIP’s and stand in SLA at each point of time
Attend regular operational and business review meetings
Participate in reviewing processes and workflow to diagnose areas for improvement
Creates, implements and maintains business processes
Proactively proposes improvement plans where gaps are noticed
Performance management and people development

What we're looking for

Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support.
You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience.
Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Competences

Proven experience managing a site of at least 500 employees
Strong leadership and management skills
Strong English communication skills
Ability to handle and control difficult situations with upset customers
Excellent soft skills
Strong critical thinking and decision-making skills
Strong influencing and negotiation skills
Confident and professional manner
Strong organizational, planning and presentational skills
Ability to work under pressure in a highly targeted environment
Committed to self-development and the development of others
Administrative knowledge/experience
Customer service experience
Training in conflict management and resolution

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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