Customer Services Executive at a Leading Bank - Workforce Group

Posted on Wed 03rd Apr, 2019 - hotnigerianjobs.com --- (1 comments)

Workforce Group - Our client in the Banking Sector is currently headhunting for a suitable candidate to fill position below:

Job Title: Customer Services Executive

Location: Lagos

Job Summary

The Customer Services Executive will be responsible for the overall handling of customers’ complaints and needs in the experience Centers
Also, to provide assistance to customers through account opening and maintenance, information on the Banks products and services, as well as ensuring timely and exceptional service delivery in order to delight them.

Job Responsibilities and Duties

Escalate all customer care issues to the Head of Customer Service/ Service Manager and follow through on corrective measures.
Sell the Banks products and services to existing customers and intending prospects.
Ensure a seamless flow of business transactions by communicating necessary information to the customers and bank departments as required.
Disseminate basic technical knowledge of the products and services offered by the bank to internal and external customers.
Open all account types in the bank for various customers and ensure all accounts have complete documentation.
Treat customers request and instructions on their various accounts and ensure they are satisfied with services provided.
Attend to customers’ complaints, request, instructions, enquiries etc.
Arrange all documents and account opening packages appropriately.
Request for transaction instruments e.g. cheque books, ATM cards etc. upon customers’ request.
Handle account maintenance activities; balance enquiry, freezing/unfreezing of account, placing of lien, reactivation of dormant accounts.
Initiate the set-up of standing order.
Issue and activate all card products; VPAY, Debit Card, Netsafe, Master and Visa cards to eligible customers.
Carry out all other bank services as delegated by the Head of Customer Service or Service Manager.
Initiate and set up Alert, Online and Mobile Banking (FVTM & CFTM) services.
Initiate linking / hot listing and blocking / unblocking of debit cards.
Issue ID cards / thumb prints and ensures proper modification of customer account information on request.
Send out / respond to external account reference enquiries, confirm status of internal account reference.
Ensure timely rendering of reports and issuance of ad hoc statements of account to customers.

Job Requirements

First Degree in any discipline
B.Sc/B.A with minimum of Second Class Lower grade
Experience in Banking operations for at least 4 - 5 years (excluding Teller)
Not more than 30 years of age

Application Closing Date
30th May, 2019.

How to Apply
Interested and qualified candidates should send an updated copy of their CV to: recruitment@workforcegroup.com using the Job Title as the subject of the mail.

Sorry, this listing is no longer active.

Share this job:

Ahmadu Bello University (ABU) Massive Graduate and Exp. Academic and Non-academic Job Recruitment (286 Positions)

University of Abuja (Now Yakubu Gowon University, Abuja) Academic and Non-academic Job Recruitment (114 Positions)

University of Maiduguri Teaching Hospital (UMTH) Job Recruitment (34 Positions)

Erisco Foods Limited Job Recruitment (9 Positions)

Peoples Democratic Party (PDP) Massive Job Recruitment (29 Positions)

David Umahi Federal University of Health Sciences (DUFUHS) Massive Academic and Non-academic Job Recruitment (129 Positions)

Federal University of Technology and Environmental Sciences, Iyin-Ekiti (FUTESIYIN) Massive Academic and Non-academic Job Recruitment (248 Positions)

University of Uyo (UNIUYO) Massive Graduate and Exp. Academic and Non-Academic Job Recruitment (49 Positions)

Southwestern University Nigeria Massive Academic and Non-Academic Job Recruitment (88 Positions)

Federal University of Health Sciences, Otukpo (FUHSO) Massive Academic and Non-academic Job Recruitment (384 Positions)

Access Bank Plc Entry Level Training Program 2025

Ecobank Nigeria Entry Level Development Programme (ELDP) 2025

Nigerian Army Massive Recruitment for Trades / Non Tradesmen & Women Nationwide (90 Regular Recruits Intake)

FSDH Merchant Bank Limited Management Associate (MA) Program 2025

Management Trainee at Reckitt Benckiser Group Plc

Comments (1)

Post a Comment

Name: *
Email: *
Comment: *