New member? Register
  
 
 



Administrative Jobs in Nigeria

Advertising Jobs Nigeria

Accounting Jobs in Nigeria

Auditing Jobs Nigeria

Arts Jobs in Nigeria

Agriculture Jobs in Nigeria

Architecture Jobs in Nigeria

Aviation Jobs in Nigeria

Automobile Jobs in Nigeria

Banking Jobs in Nigeria

Classified Jobs Nigeria

Computer & InfoTech Jobs

Customer Service Jobs

Civil Engineering Jobs

Cook Jobs

Database Jobs in Nigeria

Driving Jobs in Nigeria

Education Jobs for Nigerians

Estate Management Jobs

Electrical/Electronics Jobs

Engineering Jobs in Nigeria

ERP & SAP Jobs in Nigeria

Facility Mgt Jobs in Nigeria

Finance Jobs in Nigeria

Front Desk Jobs in Nigeria

Geology & Drilling Jobs

Government Public Service-

Hardware Jobs in Nigeria

Hospitality Jobs in Nigeria

Hotel Jobs

HR Jobs in Nigeria

Industrial Attachment (Internship)

Insurance Jobs in Nigeria

Internet & Work aHome Jobs

Java Jobs in Nigeria

Law Enforcement Jobs

Lecturing Jobs in Nigeria

Legal Jobs in Nigeria

Linux & Unix Jobs Nigeria

Marketing & Sales Jobs

Mass Communication Jobs

Maritime & Shipping Jobs

Medical & Healthcare Jobs

Military Jobs in Nigeria

Ministry & Parastatal Jobs

Computer Networking Jobs

NGO Jobs in Nigeria

Oil & Gas Jobs in Nigeria

Oracle Jobs in Nigeria

.Net Technology Jobs Nigeria

Personal Assistant Jobs

PHP & MySQL Jobs in Nigeria

Physician & Med Practioner

Public Sector/Service Jobs

Public Relation Jobs

Programming Jobs in Nigeria

Pri/Sec Sch Teaching Jobs

Real Estate Jobs in Nigeria

Research Jobs in Nigeria

Safety & Health Jobs

Secretarial Jobs in Nigeria

Security Jobs in Nigeria

Sales Jobs

Shipping & Maritime Jobs

Student Jobs in Nigeria

Mass Communication Jobs

Software Developer Jobs

System Admin Jobs in Nigeria

Teaching Jobs in Nigeria

Telecommunication Jobs

Unskilled Jobs Nigeria

Volunteer Jobs Nigeria

Web Developer Jobs Nigeria

Web Designer Jobs in Nigeria




Get Latest Nigerian Job Alert!
Enter your email below.

Delivered by FeedBurner










  
          Popular Jobs
Danish Refugee Council (DRC) Job Recruitment (10 Positions)

American University of Nigeria (AUN) Job Recruitment (23 Positions)

Protege Management Job Recruitment (4 Positions)

Willers Solutions Limited Job Vacancies (6 Positions)

Rovedana Limited Job Recruitment (9 Positions)

Proten International Job Recruitment (17 Positions)

Ladgroup Limited Job Recruitment (10 Positions)

Bemil Nigeria Limited Job Recruitment (22 Positions)

Westfield Consulting Limited Job Recruitment (9 Positions)

Oasis Africa Consulting Limited Job Recruitment (5 Positions)

International Organization for Migration (IOM) Job Recruitment (5 Positions)

Workforce Group Graduate & Exp. Job Recruitment (7 Positions)

Afiaanyi Services Limited Job Recruitment (3 Positions)

Headstone Security Company Limited Job Recruitment (7 Positions)

Regional Manager at the Nigerian Stock Exchange (NSE)

Egbin Power Plc Graduate & Exp. Job Recruitment (3 Positions)

Eden Solutions & Resources Limited Job Recruitment (6 Positions)

Andela Nigeria Internship Programme Cycle 3 (2020)

Sona Industrial Gases Limited (SIGL) Job Recruitment (3 Positions)

Graduate Contact Center Agent at a Leading Commercial Bank - Workforce Group

Bible Society of Nigeria (BSN) Job Recruitment (4 Positions)

Erisco Foods Limited Job Recruitment (9 Positions)

Jhpiego Nigeria Job Recruitment (5 Positions)

Libra Motors Limited Job Recruitment (6 Positions)

KPMG Nigeria Job Recruitment (3 Positions)

PricewaterhouseCooper (PwC) Job Recruitment (4 Positions)

Management Sciences for Health (MSH) Internship & Exp. Job Recruitment (7 Positions)

Guinness Nigeria Plc Graduate & Exp. Job Recruitment (4 Positions)

DKT International Job Recruitment (3 Positions)

Crystal Liquid Nigeria Limited Job Recruitment (3 Positions)

AB Microfinance Bank Nigeria Limited Graduate & Exp. Job Recruitment (11 Positions)

Contec Global Group Job Vacancies (4 Positions)

One Acre Fund Job Recruitment (9 Positions)

JOJE Hospital Job Recruitment (3 Positions)

Medecins du Monde (MdM) Job Recruitment (4 Positions)

Wellness Healthcare Group Job Recruitment (4 Positions)

AETI Power Systems and Controls Limited Job Recruitment (4 Positions)

African Development Bank Group (AfDB) Job Recruitment (11 Positions)

Ascentech Services Limited Gradaute & Exp. Job Recruitment (30 Positions)

Hilton Worldwide Job Recruitment (7 Positions)

Deloitte Nigeria Job Recruitment (9 Positions)

Industrial Training Fund (ITF) - NECA Training Programmes (4 Positions)

Sahel Consulting Agriculture & Nutrition Limited (SCANL) Internship & Exp. Job Recruitment (3 Positions)

United States Agency for International Development (USAID) Recruitment for Development Program Specialist

JEF Security Services Limited Job Recruitment (3 Positions)

Traders of Africa Job Recruitment (4 Positions)

SDIL Nigeria Job Recruitment (6 Positions)

Biomedical Limited Job Recruitment (4 Positions)

Viju Industries Nigeria Limited Job Recruitment (3 Positions)

Pivotage Consulting Job Recruitment (7 Positions)


Regional Client Service Manager (SIPML) at Stanbic IBTC Bank

Posted on Thu 04th Apr, 2019 - hotnigerianjobs.com --- (0 comments)


Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

We are recruiting to fill the position below:

Job Title: Regional Client Service Manager (SIPML)

Job ID: 38769
Location: North-West, Kaduna
Job Sector: Banking

Job Purpose
  • The Regional Client Services Manager role is required to ensure all locations within the Region are well resourced, adequately manned by skilled staff with appropriate knowledge to attend to any number of client enquiries, pension applications and complaints.
  • The Regional Client Service Manager (RCSM) also recommends operational initiatives to improve the effectiveness of locations in order to ensure proper receipt of documentation for pension applications, provision of professional advice and guidance on such applications as well as superior quality of Client experience within the Region.
Key Responsibilities/Accountabilities
Customer Service:
  • Deliver a consistently acceptable superior quality of customer experience within the Region by:
  • Building and maintaining effective operational structures and teams, who are sufficiently competent, skilled, trained and motivated.
  • Building and maintaining key stakeholder relationships, ensuring buy-in/support of and alignment with Alliance Partner locations within the Region
  • Ensuring the necessary Service Level Agreements (SLAs) are well defined and agreed to and that the service levels are monitored for exceptions and where found, corrective measures are promptly employed.
  • Supervise closely the Client Service Officers (CSOs) to ensure correct documents are received from clients within the regions and are forwarded to the head office within defined SLAs.
  • Take ownership of client complaints and work with relevant units to resolve them promptly.
Staff:
  • Ensure CSOs and PBBs are well equipped with correct information to attend to clients on various levels of enquiries such as:
    • Retirement Savings Account
    • Approved Existing Schemes
    • Transitional Contributory Fund (TCF)
    • Services to Retirees
    • PenCom regulations and guidelines etc.
  • Daily management of Client Service Officers through:
    • Conducting operational process compliance checks
    • Performance management process
    • Up-skilling with appropriate job training.
Processes & Reporting:
  • Review and analyze Client Service Officer reports on client traffic / activities (within the region) to identify key issues, resolve exceptions and escalate issues that are Material, Unusual & Difficult to National.
  • Ensure the Customer’s experience, as it relates to any part or activity within the business at locations within the region are regularly reported back to the business, learnt from and improved upon.
  • Take full accountability for all locations within the Region inclusive of Alliance Partners locations, and escalations from Client Service Officers.
  • Maintain records of client activity within the Region (enquiries, requests, pension applications, complaints etc.)
  • Ensure appropriate tracking/monitoring and reports are made available to allow for informed decisions and early identification of adverse trends.
Preferred Qualification and Experience
  • First Degree in any Field of Study
  • Professional certification is an added advantage
  • Business Support - Client Servicing
  • 4-6 years experience
Knowledge/Technical Skills/Expertise
Mind of Customer Experience:
  • Within the Standard Bank Customer Experience Framework, is competent and skilled to enhance the customer experience: the ability to educate a customer.
Attitude of Customer Experience:
  • Within the Standard Bank Customer Experience Framework, the ability to represent the values of Standard Bank, take ownership and show passion for customer service.
Verbal Communication:
  • The ability to use language in a business context to clearly express ideas and transfer concepts to others.
Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

  

Comments (0)


Post a Comment
Name: *
Email: *
Comment: *