Supervisor - Outsourcing at a Leading Integrated Energy Company - UTMS

Union Technical Manpower Services Limited (UTMS) - With a strong drive for innovation and market leadership, Our client, a leading integrated energy services provider with offices in Nigeria (Lagos, Abuja and Port Harcourt), USA (Houston) and United Kingdom (London) is looking to hire competent, motivated and well experienced individuals into the position below:

Job Title: Supervisor - Outsourcing

Job Code: UTMS 101
Location: Nigeria

Job Summary

• Ensure the co-ordination and efficient management of outsourcing and business consulting activities for the company towards the delivery of company strategic business and revenue targets
• Winning new businesses, exploring new avenues of activity and seeking opportunities that the company can exploit in its bid to develop and grow outsourcing and business consulting service offering.
• Management of recruitment and selection activities for technical, professional and managerial level positions to include formulation of job descriptions, advertising and management of interview process.

Roles & Responsibilities

• Effective management of UTMS clients
• Work with clients as a partner, keeping clients short and long-term HR goals in mind.
• Develops and enhances strategic business partnerships by fully engaging and building trust with our clients’ key decision makers to drive client retention/improve loss prevention
• Possesses a complete understanding of our clients’ financial position and objectives, business objectives, strategic objectives and requirements to proactively demonstrate and deliver increased value through life cycle of the client.
• Identifies new service and/or product opportunities that support our clients from the recruiting stage to the retirement stage; coordinates as necessary with Sales.
• Acts as liaison between the client and UTMS, serving as an empowered internal client advocate. Responsible for maintaining client satisfaction and client retention; oversees the entire client experience.
• Oversee resolution of critical service issues and follow-up from quality survey feedback.
• Lead and manage various HR projects in line with HR objectives; e.g. Performance Management, Training and Development, Health and Safety; Designing hiring and training plans
• Forecast costs and help create budgets
• Gather benchmark data about jobs, compensation and benefits
• Map out salary ranges for open positions
• Calculate retention, turnover and internal mobility rates
• Report on key recruiting metrics like time to fill and hiring costs
• Analyze employees’ answers to internal surveys (like job satisfaction surveys)
• Identify top reasons why candidates and employees choose to work with our company and recommend areas of improvement for our HR procedures

Result Orientation:

• Accepts responsibility
• Operates with commitment, effectiveness and determination
• Demonstrates ownership and accountability of goals/assignments- Takes prompt action-Sets high standards for self
• Works to overcome obstacles

Service Orientation/Client Focus:

• Seeks to understand and meet customers’ needs
• Builds rapport and cooperative relationships with customers
• Responds quickly to meet customer needs
• Takes personal responsibility for resolving customer problems
• Demonstrates commitment to exceeding customer expectations
• Delivers on commitments to customers-Keeps customers’ needs at forefront of decision making and actions.

Ethics/Integrity:

• Demonstrates and fosters honesty and integrity
• Actively includes ethical considerations in daily business activities
• Investigates, documents and addresses allegedly unethical behavior
• Reinforces the role of ethics in everyday business activities
• Encourage attention to ethical issues in all business activities
• Is viewed by others as a role model for ethical business behavior and personal integrity.

Requirements, Education & Experience

• A good B.Sc/University degree in Industrial Relations, Social Sciences, Economics, Arts or Humanitarian Sciences
• Minimum of 5 years’ experience in a professional service,implementation, client services, sales, human resources or payroll/finance environment with a proven proficiency in managing client relationships.
• Experience using Human Resources Management Systems

Key Competency Requirements:

• Excellent analytical skills
• Ability to create detailed spreadsheets, charts and presentations
• Good research abilities; Familiarity with HR operations including hiring, payroll and employee benefits
• Self-driven with a proactive approach to serving professionals at all levels in a dynamic and complex environment, have outstanding presentation and facilitation skills, and handle high-pressure situations with composure
• Proficient in the Microsoft Office Suite, possess a high level of confidentiality related to firm administrative matters, and have the ability to multi-task, self-direct, and work independently.

Salary
An attractive salary package commensurate with qualification and experience in the Oil & Gas Industry will be offered to the selected candidate.

Application Closing Date
26th April, 2019.

How to Apply
Interested and qualified candidates should send their CV and one-page Cover Letter to: recruitment@utmanpower.com Using the subject "Application for Position Applied for and Job Code" e.g Business Manager (BM 101)

Note

• CV must be sent with your name and position applied for.
• All entries not properly sent will be rejected
• Only shortlisted candidates will be contacted.