Call Center Agent (Hausa Speaking) at a Reputable Commercial Bank - Workforce Group

Posted on Fri 12th Apr, 2019 - hotnigerianjobs.com --- (2 comments)

Workforce Group - Our client, a reputable Commercial Bank is currently recruiting to fill the position below:

Job Title: Call Center Agent (Hausa Speaking)

Location: Lagos

Job Description

We are currently recruiting Contact Center Agents for a reputable bank. H/She will be the liaison between the bank and its current and potential customers.
H/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

Managing large amounts of inbound and outbound calls in a timely manner.
Following call center “scripts” when handling different topics.
Identifying customers’ needs, clarify information, research every issue and providing solutions.
Meet personal/team qualitative and quantitative targets.
Seize opportunities to upsell products when they arise.

Requirements

OND/HND/B.Sc in any relevant discipline
Must not be more than 27 years old.
Excellent spoken English with impressive interpersonal skills.
Fluency in Hausa.
Must be resident in Lagos.

Remuneration

Attractive Basic pay
Other Benefits: Pension plus HMO.

Application Closing Date
30th May, 2019.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Only candidates who meet the requirements stated above will be invited.

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