New member? Register
  
 
 



Administrative Jobs in Nigeria

Advertising Jobs Nigeria

Accounting Jobs in Nigeria

Auditing Jobs Nigeria

Arts Jobs in Nigeria

Agriculture Jobs in Nigeria

Architecture Jobs in Nigeria

Aviation Jobs in Nigeria

Automobile Jobs in Nigeria

Banking Jobs in Nigeria

Classified Jobs Nigeria

Computer & InfoTech Jobs

Customer Service Jobs

Civil Engineering Jobs

Cook Jobs

Database Jobs in Nigeria

Driving Jobs in Nigeria

Education Jobs for Nigerians

Estate Management Jobs

Electrical/Electronics Jobs

Engineering Jobs in Nigeria

ERP & SAP Jobs in Nigeria

Facility Mgt Jobs in Nigeria

Finance Jobs in Nigeria

Front Desk Jobs in Nigeria

Geology & Drilling Jobs

Government Public Service-

Hardware Jobs in Nigeria

Hospitality Jobs in Nigeria

Hotel Jobs

HR Jobs in Nigeria

Industrial Attachment (Internship)

Insurance Jobs in Nigeria

Internet & Work aHome Jobs

Java Jobs in Nigeria

Law Enforcement Jobs

Lecturing Jobs in Nigeria

Legal Jobs in Nigeria

Linux & Unix Jobs Nigeria

Marketing & Sales Jobs

Mass Communication Jobs

Maritime & Shipping Jobs

Medical & Healthcare Jobs

Military Jobs in Nigeria

Ministry & Parastatal Jobs

Computer Networking Jobs

NGO Jobs in Nigeria

Oil & Gas Jobs in Nigeria

Oracle Jobs in Nigeria

.Net Technology Jobs Nigeria

Personal Assistant Jobs

PHP & MySQL Jobs in Nigeria

Physician & Med Practioner

Public Sector/Service Jobs

Public Relation Jobs

Programming Jobs in Nigeria

Pri/Sec Sch Teaching Jobs

Real Estate Jobs in Nigeria

Research Jobs in Nigeria

Safety & Health Jobs

Secretarial Jobs in Nigeria

Security Jobs in Nigeria

Sales Jobs

Shipping & Maritime Jobs

Student Jobs in Nigeria

Mass Communication Jobs

Software Developer Jobs

System Admin Jobs in Nigeria

Teaching Jobs in Nigeria

Telecommunication Jobs

Unskilled Jobs Nigeria

Volunteer Jobs Nigeria

Web Developer Jobs Nigeria

Web Designer Jobs in Nigeria




Get Latest Nigerian Job Alert!
Enter your email below.

Delivered by FeedBurner












  
          Popular Jobs
Idmibok International (360HSDC) Job Recruitment (6 Positions)

Graduate Internship & Exp. Jobs at Conclase Consulting (18 Positions)

Mint Digital Bank Job Recruitment (3 Positions)

Multipro Consumer Products Limited Job Recruitment (4 Positions)

Flight Simulator Technician at Caverton Helicopters Limited

Precision Agriculture for Development (PAD) Job Recruitment (3 Positions)

United Nations World Food Programme (WFP) Job Recruitment (3 Positions)

Strugz Job Recruitment (4 Positions)

FHI 360 Job Recruitment (6 Positions)

INTERSOS Nigeria Job Recruitment (3 Positions)

Industrial Training Fund (ITF) - NECA Technical Skills Development Project (TSDP) Recruitment (5 Positions)

Michael Stevens Consulting Job Recruitment (5 Positions)

United Nations Population Fund (UNFPA) Job Recruitment

Myrtle Management Consultants Limited Job Recruitment (4 Positions)

Talents and Skills Africa Job Recruitment (4 Positions)

Proten International Job Recruitment (11 Positions)

Maurice Xandra Solutions Limited Job Recruitment (3 Positions)

West African Health Organisation (WAHO) Job Recruitment (5 Positions)

Sterling Bank Plc Job Recruitment (3 Positions)

Critical Rescue International (CRI) Job Recruitment (6 Positions)

Reputable Building Construction Company Job Vacancies (8 Positions)

Omnicom Media Group Management Trainee Program 2020

International Rescue Committee (IRC) Job Recruitment (13 Positions)

Pivotage Consulting Job Recruitment (3 Positions)

Save the Children Nigeria Job Recruitment (10 Positions)

Medecins Sans Frontieres (MSF) Job Recruitment (3 Positions)

May & Baker Nigeria Plc Job Recruitment

U.S. Mission to Nigeria Job Recruitment (4 Positions)

International Institute of Tropical Agriculture (IITA) Job Recruitment (6 Positions)

Johngate Industrial Company Limited Job Recruitment (4 Positions)

PRIMERO Transport Services Limited Job Recruitment (4 Positions)

Deloitte Nigeria Job Recruitment (12 Positions)

Norrenberger Financial Group Internship & Exp. Job Recruitment (4 Positions)

Vincintoire Limited Job Recruitment (7 Positions)

Facebook Nigeria Recruitment for Head of Connectivity and Access Public Policy

Graduate Assistant Research Officer (International Trade Policy Section) at the Commonwealth Secretariat

Savvy Hr Solutions Job Recruitment (4 Positions)

Microsoft Nigeria Internship, Graduate & Exp. Job Recruitment (9 Positions)

Internship & Exp. Jobs at Mercy Corps Nigeria (5 Positions)

Plan International Job Recruitment (3 Positions)

Wait and Carry Express Cargo Limited Job Recruitment (4 Positions)

Onstream Group Job Recruitment (4 Positions)

Nokia Nigeria Job Recruitment

Afconrecruit Limited Job Recruitment (3 Positions)

PKF Professional Services Job Recruitment (5 Positions)

Basic Consumers Kash (Ebonyi) Co-Operative Society Limited Job Recruitment (3 Positions)

Norwegian Refugee Council (NRC) Job Recruitment (6 Positions)

Management FIRST Job Recruitment (7 Positions)

NPO Service Business Manager at Nokia Nigeria

Roaddo Job Recruitment (3 Positions)


Complaints Response Mechanism Assistant at Action Against Hunger | ACF-International

Posted on Tue 16th Apr, 2019 - hotnigerianjobs.com --- (0 comments)


Action Against Hunger works to save lives by combating hunger and diseases that threaten the lives of vulnerable communities, through nutrition, food security, water and sanitation, health and advocacy.

We are recruiting to fill the position of:

Job Title: Complaints Response Mechanism Assistant

Location:
Damasak, Borno
Start date: as soon as possible
Direct Line Manager: Monitoring and Evaluation Officer

Tasks and Responsibilities
Objective 1 - Support the establishment and management of the Complaint Response Mechanism for all ACF projects:
  • Support the Accountability Officer in setting up the different Complaints Response Mechanism in relevant project locations
  • Respond to enquiries from program beneficiaries
  • Refer program specific complaints to CRM focal points
  • Ensure confidentiality of complaint data is respected
  • Ensure regular maintenance of complaints and feedback database/information system, and ensure information is shared on a regular basis
  • Support the M&E and Program teams in activity implementation, to ensure beneficiary access to CRM channels (feedback days, complaints booths, field visits...)
Objective 2:
  • Address the queries of callers using setup hotline while respecting ethical and professional behaviour in accordance with the ACF standard operating procedures and HAP guidelines
  • Provide accurate information related to the subject callers matter and other related ongoing activities when possible
  • Refer sensitive complaints to relevant personnel within ACF senior management team
  • Lodge all feedback, complaints and response in the CRM database
  • Support to ensure complaints are closed within the appropriate timeframe
  • Ensure CRM database is forwarded to the CRM officer on a monthly basis and important complaints on the toll-free line reported immediately
  • Ensure accurate recording of all the data related to the callers in the hotline data base and understand Action Against Hunger programs/projects
Objective 3 - Reporting and Referrals:
  • Submit internal, and accurate reports to the concerned programs/projects. The reports will be submitted weekly, or daily according to the urgency of the call; include monthly recommendations, if needed, to projects/programs and program managers as received.
  • Accurately refer cases internally within the departments of the ACF - with the support of the Accountability officer - following the standard operating procedures set for the referral system within the base
  • Follow-up and receive weekly feedback, and case status progress related to the internal cases referred to the programs/projects. Ensure all documents and actions taken are documented, and feedback is given back to the caller.
Internal & External Relationship
Internal:
  • Accountability officer: Technical hierarchical relationship - exchange of information, collaboration, coordination
  • Project Manager: Operational hierarchical relationship– exchange of information, reporting, collaboration, coordination
  • Project Officers: Ensure exchange of information, collaboration and coordination.
  • M&E Field Assistants: Manage M&E Field Assistants to ensure exchange of information, collaboration and coordination.
  • Other Action Against Hunger M&E staff: exchange of information, collaboration and coordination.
Position Requirements

Qualifications
  • Bachelor's degree in Management, Social Research, Development Studies or a related field
  • At least with 1-year relevant experience in developing and maintaining accountability and learning activities.
Skills & Experience
Essential:
  • Strong understanding of HAP, Do No Harm and other relevant global standards
  • Experience of carrying out design and implementation of accountability and complaints reporting mechanisms in Nigeria.
  • Experience of developing and/or managing complaints reporting mechanisms for cash transfer Programme
  • Demonstrated knowledge of accountability especially feedback mechanisms concepts and international humanitarian quality standards
  • Ethical, focused on treating complainants/ community fairly  and culturally sensitive
  • Excellent computer skills especially developing databases
  • Excellent verbal and written communication skills in local languages (Hausa, Kanuri, Fulani…)
  • Sound analytical and conceptual skills
  • Excellent communication skills and experience in report writing
  • Commitment to ACF mission, values and Policy
Preferred:
  • Previous experience in handling feedback mechanism
  • Previous experience of working with NGOs
  • Proven interest & commitment to humanitarian and development principles and demonstrable understanding of conflict/post conflict development contexts.
Application Closing Date
22nd April, 2019.

Method of Application

Interested and qualified candidates should:
Click here to apply online

Note: Qualified women are strongly encouraged to apply.

  

Comments (0)


Post a Comment
Name: *
Email: *
Comment: *