Contact Center Agent at Workforce group

Posted on Wed 17th Apr, 2019 - hotnigerianjobs.com --- (0 comments)

Workforce group - Our client, is currently recruiting suitably and qualified candidates for the position below:

Job Title: Contact Center Agent

Location: Lagos (Island and Mainland)

Job Descriptions

He/She will be the liaison between the organization and its current and potential customers.
He/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

Managing large amounts of inbound and outbound calls in a timely manner.
Following call center “scripts” when handling different topics.
Identifying customers’ needs clarify information; research every issue and providing solutions.
Meet personal/team qualitative and quantitative targets.
Seize opportunities to upsell products when they arise.

Requirements

HND/B.Sc in any discipline.
Must not be more than 27 years old.
Excellent spoken English with impressive interpersonal skills
Must be Fluent in English and one other Language
1-3 years’ experience working in a related job role.
Must be resident in Lagos.

Remuneration
Attractive Basic pay and other benefits

Application Closing Date
30th April, 2019.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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