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International Customer Service Representative at DeltaComGroup

Posted on Fri 26th Apr, 2019 - hotnigerianjobs.com --- (0 comments)

DeltaComGroup is a leading global telecommunications company who is in the process of expanding into the Nigerian telecommunications market and is looking to hire a suitably qualified candidate for the vacant position below:

Job Title: International Customer Service Representative

Location: Nigeria

Main Duties

Perform internal monitoring of repair and sales activities of assigned customer accounts and provide customer service support to all customer requests and operational requirements.
Telephone and email customer service
Attend customer meetings to follow-up and report on repair activities
Modifying and registering codes in corporate SAP Business One system
Save repair and sales orders in corporate SAP Business One system
Daily incident resolution at administrative level in SAP Business One system
Track internal KPIs against customer agreement (repair times, irreparability coefficient, failed repairs, etc.).
Prepare periodic reports for clients according to their requirements
Prepare internal reports
Perform customer reconciliations prior to billing
Logistics management and tracking of national and international shipments
Management and resolution of logistical and administrative incidents
Communication with internal departments (sales, warehouse, laboratory, purchasing, etc.) to make sure implementation of repair and sales contracts are done properly

Experience:

At least 2 years in similar position and preferably in repair activity
Experience and desirable knowledge of SAP

Academic Certification / Courses Taken

Required: finish school
Knowledge in International Logistics
High level Microsoft Office.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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