Client Manager at Africa Courier Express (ACE)

Africa Courier Express (ACE) is the #1 leader of technology-enabled direct-to-consumer logistics services in West Africa. Our goal is to help great business owners deliver their goods to customers around the world and get paid for their services. ACE has delivered close to 1 million packages and over 3,000 businesses have signed up to ship with ACE!

ACE is expanding its activities in Nigeria. To support our development, we are currently looking for outstanding candidates interested in entrepreneurship and logistics to join us. This is a perfect opportunity to participate in an entrepreneurial adventure that will revolutionize business in Africa.

We are recruiting to fill the position below:

Job Title: Client Manager

Location: Nigeria

Job Description

• ACE is expanding its activities in Nigeria. To support our development, we are currently looking for outstanding candidates interested in entrepreneurship and logistics to join us. This is a perfect opportunity to participate in an entrepreneurial adventure that will revolutionize business in Africa.

Job Responsibilities

• As a client manager at ACE, you will maintain and develop client-business relationships. You are also expected to help the business meet sales and revenue goals.
• You must have a strong understanding of the company's products or services and knowledge of their competition. You must be ready to develop creative solutions for existing clients, as well as pursue new clientele opportunities.

Key Responsibilities
Your key responsibilities would include:

• Address customers' concerns in a timely manner.
• Encourage customer feedback.
• Identify customers’ needs and wants.
• Build long-term relationships with key merchants.
• Collaborate with internal teams.
• Sign new clients and manage existing client relationships.
• Write and submit reports to senior management.

Desired Qualifications

• Bachelor's degree in Business, Computer Information Systems, or a related field
• Demonstrated abilities to exceed target revenue goals, provide excellent customer service, build long-term relationships, and work in a team-oriented environment.
• 2 to 5 years of experience in a client facing role (experience in call centre operations for a bank, telco or related field is a plus).
• Should also have knowledge of, or experience working, in the logistics industry and technology.
• Strong communication and negotiation skills, as well as solid presentation skills (Hands-on experience with CRM platforms is a plus).

The successful candidate is a:

• A Team Player.  You may have to work with several different teams, which requires flexibility, adaptability, and the ability to comfortably operate in a matrixed environment
• Has no complacency and is high energy. You understand your role is critical to the company. You apply high energy every day to meet your delivery and distribution metrics. You want to improve every day, month, quarter, year. You are persistent, clear and driven to get goods to the customer – properly and quickly.
• Resourceful, High Integrity, High Impact. You find a way. You do business with trust and transparency and aim to influence your team.
• Collaborative. You understand you need a team to succeed. You carry along internal stakeholders to ensure they are aligned and aware of ingenuities in the department.
• Meticulous. You must have an eye for detail every step of the way. Reports and statements often have discrepancies that result in the need to research, escalate, and resolve issues effectively

Our Offer

• A unique education in launching and scaling new concepts in Africa
• Become part of a highly professional and dynamic team
• An attractive salary package
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for country-changing ventures

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their Applications to: hr@ace.ng