Customer Service Officer at McTimothy Associates Consulting Limited

Mctimothy Associates Consulting Limited is a full-service Management consulting, Recruitment and Business Training Firm that enables business greatness and effectiveness through customer-centric innovative solutions.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lagos

Job Description

• We are looking for a customer-oriented service representative.
• A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
• The best CSRs are genuinely excited to help customers.

Responsibilities

• Manage large amounts of incoming calls
• Generate sales leads Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Person Specification

• BA degree/HND in Mass Communication, and related courses.
• 2 years in Customer Service Jobs. Candidates must reside on the Island
• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.

Application Closing Date
10th May, 2019.

How to Apply
Interested and qualified candidates should send their Applications with detailed Cover Letters, Resumes and daytime telephone contact numbers to: jobs@mctimothyassociates.com