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Debt Collection Manager at FundColony Limited

Posted on Sun 28th Apr, 2019 - hotnigerianjobs.com --- (0 comments)

FundColony is marketplace where people and organisations directly lend to individuals and small & medium sized businesses in Nigeria, helping support the core the economy.

We are recruiting to fill the position below:

Job Title: Debt Collection Manager

Location: Lagos

Job Description

We need an experienced debt collection manager who will focus on collecting delinquent debt from borrowers, as well as building and leading a team.

Key Responsibilities

Active ensure collection of outstanding payments from customers.
Take responsibility for resolving disputes ensuring that concerns are actioned correctly.
Decide the correct action when negotiating payments and settlement offers.
Explain loan agreement terms as appropriate.
Clarify potential consequences of not paying (i.e. legal collection process, e.t.c.)
Manage customers who are resistant by remaining polite, tactful, firm and honest.
Complete any administrative task as required for the efficient running of the team's activities.
Always deliver a consistent and professional level of service.

Requirements
To be successful in this role you will need the following:

Proven experience in a collection-based role.
Excellent phone skills.
Ability to persuade and handle objections.
Persistent and goal oriented.
Showing empathy, assertiveness, tact and resilience.
Self-motivated and taking ownership.
Commercial awareness.
Strong persuasion and problem-solving skill.
Excellent customer service skills including clear communication, fast response, quick thinking.
Excellent written and verbal communication skills.
Self-starter who can work with direction but little supervision.
Solid organisation skills, including the ability to prioritize and multitask in a demanding environment.
Team player. Recognize the importance of the team.
Working knowledge of Microsoft Office, including Excel and Outlook.
Willingness to go beyond the job description.

Application Closing Date
10th May, 2019.

Method of Application
Interested and qualified candidates should send their CV to: careers@fundcolony.com

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