Technician, WTTx/FTTx at Swift Networks Limited

Swift Networks Limited is a facilities-based telecommunications services provider. The company was founded in 2002, since inception, Swift Networks has invested heavily in “next generation” networking technologies to build a multi-service network platform. Due to rapid expansion we are looking for a qualified candidate to fill a Information Technology position, as we maintain our status as the leading broadband connectivity services provider in Nigeria.

Uniquely, the work environment offers a first class condition with a very attractive remuneration package.

We are recruiting to fill the position below:

Job Title: Technician, WTTx/FTTx

Location: Lagos

Key Roles

• To support WTTx technician when attending to field support tickets logged for resolving customer’s complaints/Survey-Installation requests
• Ensure customer satisfaction at all levels of customer interaction.

Key Accountabilities

• Meeting quantitative and qualitative KPIs
• Taking all possible measures to timely resolve customer’s query and processing them in accordance with our established procedures and policies.
• Responsible for attending to technical queries related to VOIP, Internet and Data services on different platform such as WTTx, FTTx by using standard procedures.
• Comprehensive understanding and knowledge of using Customer Relationship Management (CRM) software as a tool to handling customer complaints.
• Ensure full compliance of all related software applications and a strong handling power to assist customers.
• Attending to all queries properly and escalating possible complaints to the concerned teams using effective tools.
• Regularly attending training and coaching sessions conducted. Learning about organization’s products or services and keeping up-to-date with any changes to them.
• Suggesting alternatives and possibilities to resolve customers’ complaints on priority basis.
• Giving feedback and reporting customer issues/problems to Supervisor to ensure maximum customer satisfaction and to aware management with current trends and demands.

Qualification/Requirements

• Minimum of HND certificate
• Minimum of 3 years experience
• Technical Support Expertise to handle customer complaints
• Work tools including laptops are required

Remuneration

• Remuneration for this role will be solely on commission of N6,000 per survey and N10,000 per installation
• It is possible to achieve up to two installations in a day, which means a minimum of N32,000 can be earned daily.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: hr@swiftng.net