IT Assistant at Danish Refugee Council (DRC)

Danish Refugee Council (DRC) is a Danish international non-governmental organisation, which promotes and supports durable solutions to the problems faced by refugees and internally displaced people all over the world. DRC is present in more than 30 conflict territories around the world assisting displaced people with shelter, food, income generating activities, and wide range of other assistance. It is of utmost importance for DRC to work in compliance with the DRC Accountability and Quality Management system and national legislations. Smooth, reliable and effective operational systems are preconditions for DRC to maintain its position as a trustworthy and reliable partner for our donors and an accountable organisation towards our beneficiaries.

We are recruiting to fill the position below:

Job Title: IT Assistant

Location: Damaturu, Yobe
Contract type: National contract

Job Descriptions

• Responsible for the day to day support of the IT infrastructure, including providing technical support.
• Geographic scope: Base (Damaturu)
• This role has a base focus and ensures compliance to DRC procedures and guidelines at base level. The role contributes to the development of base strategies, which are translated into action plans and day-to-day tasks.

Main Responsibilities

• Perform software installations and maintain day-to-day systems operations.
• Support e-mail and Internet functionality.
• Trouble shooting the LAN and wireless connections
• Hardware and software support.
• Oversee software and network security and ensure that the anti-virus within the organization is updated on a timely basis.
• Perform preventive maintenance service on the IT equipment on a scheduled basis.
• Perform general repairs on some IT equipment and peripherals.
• Ensure that internet and Thuraya bills are paid on timely basis.
• Reinforce IT policies to end users.
• Document network problems and resolution for future reference while monitoring system performance and implementing performance tuning.
• Administer domains and email creation of users.
• Prepare an inventory schedule of all IT equipment and software in use and in storage.
• Carry out capacity building and on the job training for staff as required.
• Travel to Field Offices and provide IT related support.

Required Experience, Education and Competencies
Required Education:

• Diploma or professional degree in Information Technology, Computer Systems, or a related field.

Experience:

• At least 1 year of experience in similar positions
• Advanced English proficiency
• Fluency in local language

All DRC roles require the post-holder to master DRC’s core competencies:

• Striving for excellence: Focusing on reaching results while ensuring efficient processes.
• Collaborating: Involving relevant parties and encouraging feedback.
• Taking the lead: Taking ownership and initiative while aiming for innovation.
• Communicating: Listening and speaking effectively and honestly.
• Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. 

Desirable:

• Flexible & willing to work in a remote setting & to travel to other field locations.
• Ability to work under pressure to deadlines and stress.
• Ability to work independently on his or her own initiative with problems solving skills
• Strong team and interpersonal skills.

Conditions

• Availability: As soon as possible
• Salary and conditions: In accordance with Danish Refugee Council’s Terms of Employment;
• The income will be subject to statutory deductions as per applicable Nigeria laws. The employee is responsible for the tax returns.

Application Closing Date
17th May, 2019.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Application Method

• CV and Cover Letter indicating and explaining the suitability to the position applied.
• Provide contact details (name, position, email address and tel. no.) of 3 professional non-related references, whereas 1 must be for the latest employer. Please do not attach any written recommendations.
• Applications should be addressed to: “Recruitment Manager”.
• Only motivated applications that address the stipulated duties and meet the required qualifications, sent together with a CV, will be considered. CV-only applications will not be considered.

Note

• The position is for Nigerian Nationals only.
• Applications sent/received after the deadline will not be considered.
• Only short-listed applicants will be invited for written test and oral interview.