Account/ Project Manager at Future Software Resources Limited

Futuresoft is a full service digital agency & IT Solutions company, providing a broad range of business solutions for the scaling African enterprise, to consistently attract and retain its target audience. Futuresoft has over 10 years of experience in designing and managing digital properties and online activities of businesses across various industries. Our understanding of technology, lateral thinking and process based approach allows us to provide tailored, innovative and sustainable solutions for businesses; empowering them to leverage all relevant channels to improve user experience, increase customer engagement and grow profits. Our goal is to build lasting relationships and function as part of your team to achieve overall company success. Simply put, we are the technology partner that you need to accomplish your business goals.

We are recruiting to fill the position below:

Job Title: Account/ Project Manager

Location: Nigeria

Job Descriptions

• We are looking for a fun, driven and focused Web Project Manager with extensive customer service experience to join our team.
• If you are looking for a challenging role with lots of customer interactions, then this role is for you.

Job Responsibilities
The below gives an overview of the Job Description:

• Implementing solution by monitoring project progress; tracking action items; conducting design and implementation reviews; examining, researching, and resolving issues; escalating issues to appropriate authority; responding to clients’ concerns; coordinating requirements with clients and 3rd party providers.
• Ensuring that company website and other digital collateral are always up to date.
• Maintaining company CRM and mailing list and updating contents on company website
• Liaising with partners (hosting partners, content development partners, PR partners and any other partners involved in project delivery)
• Managing content updates and updates of customer websites and any other customer infrastructure on a periodic basis.
• Sourcing of images and any other audio-visual content for the client.
• Creating and following up on new leads from all channels
• Creating Proposals and Quotes based on filled client questionnaires or scope of work documents submitted by clients
• Developing lead generation workflow for new accounts
• Establishing and maintaining partnerships with brands that are aligned to our vision and mission.
• Developing a solid and trusting relationship between clients and Futuresoft
• Daily communication with clients via meetings, phone calls, Whatsapp chats or emails
• Relating issues to the Agency Account Manager or MD/CEO to ensure quick resolution of client complaints
• Anticipating account changes and improvements
• Managing communications between clients and internal team
• Managing account team assigned to each client
• Reminding clients of deliverables and ensuring project timelines are met
• Strategic planning to improve client results
• Creating strategies to maximize profit by up-selling or cross-selling
• Periodic reviews of strategy and tweaking and updating of strategies
• Presentation of strategy to Agency Account Manager or MD/CEO as well as to clients
• Content Plan Development
• Project Plan Development
• Keeping of Timesheet

Skills:

• Development Strategy, Negotiation, Customer Relationship Management, New leads, Project Management, Digital marketing, Tech-savvy, Timelines, New leads, Account Management.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online