Posted on Thu 09th May, 2019 - hotnigerianjobs.com --- (0 comments)
At PwC, our purpose is to build trust in society and solve important problems. It is this focus which informs the services we provide and the decisions we make.
We're a network of firms in 158 countries with more than 250,000 people who are committed to delivering quality in assurance, tax and advisory services. In Africa we're the largest provider of professional services with close to 400 partners and over 9,000 people in 34 countries.
We are recruiting to fill the position below:
Job Title: Administrator - PwC Experience Center
Reference Number: 125-NIG00210 Location: Lagos
Department: Internal Firm Services
Job type: Permanent
The Job Role
We are looking for an Administrator to be responsible for managing the day to day operations of the PwC Experience Center. You will provide support to the Operations Manager in ensuring that the Center is operating impeccably in terms of maintenance, cleaning, health and safety and security and any other facilities service function
Responsibilities
Operations:
Manage the day-to-day running of the front and backend of the center and its services
Support the Operations Manager in overseeing team and ensure the center is run professionally at all times including staffing, inventory, and general maintenance activities
Management of the website/booking system visits ensuring correct bookings and registrations
Write and plan rotas to ensure resources and staff are in place, to cover allotted hours and extra-curricular events
Ensure office stationery and consumables are in stock and accounted for
Meetings and events:
Coordinate room set ups, hospitality orders and forward plan resources, vendors, and the team to ensure smooth logistics and high level of service for our events and meetings
Coordinate staffing before, during and after events
Arrange and oversee the janitorial, security and catering services of the center
Standards:
Manage service standards in all client interaction and lead by example by being a hands-on team player willing to undertake any task
Proactive approach to center services, carrying out regular checks on support staff and appliances
Proactive approach to Health & Safety for the center
Center Management:
Support Operations Manager to ensure that all maintenance in the center meets required service levels and deal with any deficiencies
Respond to urgent issues as they arise and be able to perform basic housekeeping tasks wherever possible
Support Operations Manager with vendor management - arrange vendor visits, supervise work and all necessary follow-up works
Support space management and planning for all occupants
Manage the security and access control system
Health and Safety:
Support Operations Manager in managing health and safety for the center ensuring compliance with relevant health and safety procedures to create a safe, secure and operationally efficient working environment that maximises the client’s experience
Play a part in the delivery and maintenance of the center’s health and safety action plan
Coordinate and plan essential services such as security, maintenance, cleaning, and waste disposal
Finance:
Raise Purchase Orders
Obtain quotes for works and goods from suppliers and contractors
Stocktaking and stock control, considering inventory, costs and managing supplier relationships
Involvement in tenders and all procurement activities
Coordinate staff timesheets and incurred expenses
As part of your responsibility, be prepared to act as duty Reception person
Requirements
A minimum of 3 -5 years proven experience in administration/facility function well-versed in operations and facilities management best practices.
B.Sc in Facility Management or similar
Preferred Skills:
A proven experience in a similar role, working in complex venues with intensive programmes of activities and diverse audiences
Demonstrable experience in Startups, Facilities Management, and Health and Safety
Experience in Front of House Services and Events
Strength of character to deal with challenges - and the tact and diplomacy to handle those more challenging situations
Exceptional Customer Service and organisational Skills
Attention to detail that ensures process and administration is done correctly, and on time
Experience in supervising team members
Ability to work independently and make decisions, with support from a trained team and wider organisation when needed
Great spoken and written communication skills
A great attitude - positive and confident
A flexible, hands on attitude that will mean no job or action is not dealt with in a timely manner