Spa Manager at a Reputable Spa Company - Lagos, Enugu & Anambra

Posted on Mon 13th May, 2019 - hotnigerianjobs.com --- (0 comments)

A Spa company located at Lagos (Anthony), Enugu and Onitsha is recruiting to fill the position below :

Job Title: Spa Manager

Locations: Lagos, Enugu & Onitsha-Anambra

Job Description

Always demonstrate sincere customer focus and true appreciation for the guest experience.
Develop and maintain adequate professional product program
Ensure all dealings with guests at the spa to meet or exceed set operating standards.
Ensure all areas of the Spa are kept clean and well maintained at all times.
Ensure compliance with all legislation governing the operation of a Spa facility.
Ensure the guest experience is relaxing and in accordance with the spa's standards.
Ensure the health and safety of guests and employees are paramount at all times.
Ensure consistent Spa experience development to ensure that innovation and uniqueness is maintained.
Ensure proper inventories of all operating Spa equipment are conducted in line with audit standards in order to effectively manage operational cost.
Ensure that the Spa team adhere to all company operational and service standards.
Ensure that spa department follows business conduct and ethics.
Ensure that the spa follows policies and procedures including health, hygiene, emergency and Fire prevention.
Ensure that the spa department follows safety and maintain confidentiality for all guests and colleagues at all times.
Ensure all spa equipment are maintained in good working order at all times.
Ensure that all stock and cash items are kept safely under lock and key.
Able to provide guidance, encouraging teamwork and facilitating related professional work processes.
Able to achieve high performance and operational standards.
Able to liaise with internal and external parties at the appropriate levels to ensure smooth flow of the spa operations.
Able to handle any guest complaints or special requirements.
Able to promote and sell spa programs to groups and walk-in guests etc.
Able to upsell the spa and wellness programs.
Able to implement and monitor up-selling strategies to maximise spa operational revenue.
Able to analyze and interpret the needs of clients and offer appropriate options, solutions and resolutions.
Be the single point of contact for Dignitaries, VIP and VVIP guests and co-ordinate their Spa experience.
Responsible for checking and overseeing all guest settlements etc.
Responsible to identify and target specific market segments for potential corporate clientele to promote Spa services.
Responsible to develop strong product quality and treatment measures.
Responsible to monitor and analyse the products and services of competitive Spas, to maintain a competitive advantage.
Responsible for the department training plan and conduct hands-on training for the new recruitment.
Responsible for reviewing all guest feedback results and implement improvements to ensure guest satisfaction.
Responsible for the spa employee’s weekly duty schedules and staff duty charts.
Coordinate with the works department to ensure proper repair and preventive maintenance works of all spa equipment.
Coordinate with the works department to ensure proper repair and preventive maintenance works of all spa equipment.
Regularly monitor all equipment for the proper functioning in the Spa to ensure maximum guest satisfaction.
Monitor and review Spa employee’s performance regularly and provide required guidance.
Manage spa inventory effectively, and follow purchasing standards to ensure audit compliance.
Hold regular staff meetings to keep staff up to date on all aspects of the Spa’s operation.
Gather information and remain fully informed of local and international trends in Spa operations.
Perform a regular inventory of Spa par levels for retail and operational stocks.
Raise store requisitions of all retail and operational items as and when required.
Perform any other duties that management may reasonably require.

Qualifications

Bachelor's degree in Physiotherapy with management experience, Business Administration or Degree / Diploma in Hotel/Hospitality Management.
Minimum of 1 to 3 year’s experience as a Spa Manager in a luxury hotel or a well established SPA brand. Alternatively, in the hospitality industry.

Skill Set:

Passionate about the Spa and Fitness world.
Willing to deliver the best service and experience to our guests.
Demonstrated strong leadership, team, and communication skills are essential.
Strong working knowledge of MS Office Suite.

Application Closing Date
25th May, 2019.

How to Apply
Interested and qualified candidates should send their Application Letter and CV as PDF or Word document to: [email protected]

Note

Subject of the email must be "Spa Manager" with preferred location (Lagos, Enugu or Onitsha). The "Enugu Manager" will also have roles extended to the hotel attached.
Interview holds within 1-3 weeks of deadline.
Qualified and interested candidates must reside at the location of the job.

Share this job:

British American Tobacco Nigeria (BATN) Global Graduate Program - Marketing 2024

British American Tobacco Nigeria (BATN) Global Graduate Program - Finance 2024

British American Tobacco Global Graduate Programme in Operations

Ecobank Nigeria Associate Programme 2024

Sterling Bank Plc Graduate Trainee Program 2024

Union Bank of Nigeria Plc Graduate Trainee Program 2024

Egbin Power Plc PowerUp Internship Programme 2024

MTN Nigeria Global Graduate Development Programme 2024

FSDH Merchant Bank Limited Graduate Analyst Programme 2024

Grand Cereals Limited (GCL) Graduate Trainee Programme 2024

FairMoney Job Recruitment (16 Positions)

United Nations High Commissioner for Refugees (UNHCR) Job Recruitment (9 Positions)

Data Entry Officers at HotNigerianJobs.com (10 Openings)

Engineer - Graduate Trainee / GEN-E Graduate Program at Ericsson Nigeria

Dangote Group Graduate Trainee Programme

Comments (0)

Post a Comment

Name: *
Email: *
Comment: *