Customer Service Intern at Cornerstone Staffing

Posted on Tue 14th May, 2019 - hotnigerianjobs.com --- (0 comments)

Cornerstone Staffing - Our client, a big player in the FMCG Industry is looking to recruit suitably qualified candidates to fill the position below:

Job Title: Customer Service Intern

Location: Lagos, Nigeria
Job Type: Intern

Job Description

We are looking to recruit a Customer Service Interns. This is a 6-month paid learning experience with the team of passionate, fun and energetic people who save the day for 150 million customers one call at a time.

Responsibilities

Deliver prompt and professional solutions for customer inquires via phone, email, on-line chat and one-one communication etc.
Must effectively manage different communication channels:resolve customer complaints via all available phone, email.
Direct or route customer calls to appropriate personnel for assistance.
Work with customer service manager to ensure proper customer service is being delivered.
Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Handle dissatisfied customers in a polite and professional fashion.
Track and follow-up all customer requests in a timely manner.
Compile reports on overall customer satisfaction.
Identify and assess customers’ needs to achieve satisfaction.
Track and follow-up all customer requests in a timely manner.
Compile reports on overall customer satisfaction.
Identify and assess customers’ needs to achieve satisfaction.

Qualifications
Knowledge, Skills, and Experience:

Minimum BSc degree in any field
1-2 years experience in Customer Relationship Management will be a plus.
Computer skills including the ability to spreadsheet and word-processing programs at a basic proficient level
Effective communication and interpersonal skills (both written and verbal)
Self-motivated and able to work independently and in team environments
Proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook
Ability to multi-task and manage several projects simultaneously
Exceptional customer service and follow up skills.

Application Closing Date
30th June, 2019.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Sorry, this listing is no longer open.

Share this job:

Dangote Cement Plc HEMM Operators Training Programme

Independent National Electoral Commission (INEC) Massive Ad-hoc Staff Recruitment for 2026 F.C.T Area Council Elections

Federal Government of Nigeria Nationwide Engineering Mentorship Programme (Graduate Engineers & Skilled Artisans) - 11 Positions

Nigeria Police Force (NPF) Massive Job Recruitment (29 Positions)

Federal University of Environment and Technology, Koroma / Sakpenwa Massive Graduate and Exp. Academic and Non-academic Job Recruitment (260 Positions)

Ahmadu Bello University (ABU) Massive Graduate and Exp. Academic and Non-academic Job Recruitment (286 Positions)

University of Maiduguri Teaching Hospital (UMTH) Job Recruitment (34 Positions)

Civil Defence, Correctional, Fire and Immigration Services Board (CDCFIB) Job Recruitment (5 Positions)

Peoples Democratic Party (PDP) Massive Job Recruitment (29 Positions)

David Umahi Federal University of Health Sciences (DUFUHS) Massive Academic and Non-academic Job Recruitment (129 Positions)

Federal University of Technology and Environmental Sciences, Iyin-Ekiti (FUTESIYIN) Massive Academic and Non-academic Job Recruitment (248 Positions)

Federal University Oye-Ekiti (FUOYE) Massive Graduate and Exp. Academic and Non-Academic Job Recruitment (384 Positions)

Access Bank Plc Entry Level Training Program 2025

Nigerian Navy Basic Training School (NNBTS) Batch 38 Job Recruitment (45 Positions)

Shell Petroleum Development Company (SPDC) Job Recruitment

Comments (0)

Post a Comment

Name: *
Email: *
Comment: *