Customer Service Administrator at Peridot Forte Solutions Consulting Limited

Peridot Forte Solutions Consulting was birthed out of the passion to assist and help organization to create a structure and frame work for their businesses thereby achieving high rate of organizational performance and profit. Organization strives achieving high rate of organizational performance and profit.

We are recruiting to fill the position below:

Job Title: Customer Service Administrator

Location: Lagos

Responsibilities

• Prepare & maintain projects summary reports
• Preparation of installation quotation
• Attend to all products &services inquiries by both potential and existing clients
• Document & maintain up-to-date records such as customer account information, customers feedback, maintenance feedback, sub-contractor records, project files, maintenance records e.t.c
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting &explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Analyze customers’ needs & collect customers’ information in order to recommend products & services to improve sales
• Initiate required action for response to customer service requests for maintenance/installation and other services, communicate same to the appropriate personnel/departments & ensure prompt feedback
• Manages the Company's activities by planning/scheduling their daily maintenance/installation activities.

Requirements

• First degree in Business
• Administration or any related field
• Minimum 3 years’ experience
• Knowledge of ERPs
• Knowledge of Project Management.

Application Closing Date
27th May, 2019.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] Using "Customer Service Administrator" as the subject of the mail.