Safmarine Senior Customer Experience Partner at Maersk Line

Maersk Line is the world’s largest container shipping company, known for reliable, flexible and eco-efficient services. We operate 610 container vessels and provide ocean transportation in all parts of the world. But not only do we power some of the world’s largest ships - we also propel the growth ambitions of businesses and individuals all over our planet. Every day our 7,000 seafarers and 25,000 land-based employees at 374 offices share their expertise with our customers around the world to optimize their supply chains, maximize their distribution networks and most of all realize their business potential. We are devoted to creating simple and reliable solutions for our partners, continuously lifting industry standards and enabling global trade in the most sustainable manner possible. What we do is more than shipping. We deliver promises. Promises from customers and businesses all over the world.

We are recruiting to fill the position below:

Job Title: Safmarine Senior Customer Experience Partner

Location: Lagos

Job Description

• Maersk Nigeria is looking to hire a Senior Customer Experience Partner to join our team in Lagos. The Customer experience Partner will be responsible to build strong relationships with customers to gain an understanding of their business, deliver excellent customer service and maximise sales opportunities.
• Typically handles a large number of customers or larger, more complex customers.
• Manages accounts with large business Impact: The level of impact is defined by volume and/or revenue contribution to the cluster scorecard. The customer often has a certain complexity.

Key Responsibilities

• Delivers a positive customer experience for all customers and ensures a smooth execution of the end to end shipment lifecycle by working closely with the customer and internal teams,
• Hunts leads and follows up on opportunities for new customers, lost or inactive accounts as well as regular accounts
• This includes conducting campaigns and sales promotions across customer opportunities,
• Ensures all products and services are sold to the customer to maximise profitability,
• Builds strong relationships with all stakeholders including offshore GSC teams,
• Is fully responsible for customer satisfaction and has experience with customer interaction,
• Has a full understanding of customers' business drivers, needs and requirements,
• Manages the sales pipeline, segmentation and accurate forecasting
• Handles incoming customer services queries, issues and exception management,

Requirements
We are looking for

• Minimum BSc or Masters Degree /MBA in Marketing, Sales or Business related course
• Minimum 3 years customer service or sales experience.
• Experience in shipping/logistics industry will be preferred but not compulsory. Must be willing to learning fast
• Proficient use (above average skill) in the use of Microsoft office tools i.e. excel, word and power point etc.
• Strong interpersonal and communication skills.
• Passion for Customer Service.
• Pro-active person with a service oriented mindset.
• Dedicated, Decisive and result orientated with a can-do attitude.
• Likes to get it right the first time and can look ahead to avoid issues from happening.
• Able to work under pressure while keeping quality in focus.
• Comfortable with Change Management and capable of delivering high quality before, during and after transformation.
• Good process understanding and digital proficiency.
• Comfortable with working with multiple items at the same time whilst keeping quality in focus.
• Well organized, efficient and effective.
• An excellent team player.
• Good moral compass and ability to work the Company’s values.
• Fluent in English (written and oral)

We Offer
At Maersk, you’ll be part of a global team motivated by bringing food and commodities to people in every corner of the world. We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! No matter our role in the Region our end goal is to simplify the lives of our customers. This is done through seamless processes, best in class digital solutions, and great customer service! So, we offer:

• Results orientation
• Improved commercial and leadership capabilities
• Interaction within broader Area for best practice sharing
• Creating network within the global organization
• Understand market and customer drivers
• Improve understanding of how best to generate profit for Maersk

Application Closing Date
23rd May, 2019.

Method of Application
Interested and qualified candidates should:
Click here to apply online