i-TAC Support Engineer at Halogen Security Limited

Posted on Sat 18th May, 2019 - hotnigerianjobs.com --- (0 comments)

Halogen Security Company Limited - Our client in the IT industry is recruiting suitably qualified candidates to fill the position below:

Job Title: i-TAC Support Engineer

Location: Lagos

Job Description

Provide first level off-site technical support for all services: Voice, Data connectivity, Internet services, Wimax services etc.
To consistently provide a high level of excellent customer service and support, ensuring customer satisfaction.
Hands-on experience on Incident Management (First Call Resolution)
Prompt Response to inbound calls and emails.
Follow up on unresolved complaint/ open tickets to closure.
Timely Escalation/feedback to relevant units.
Preparing Technical Reports.

Job Requirements

B.Sc/B.Eng Computer Science/Computer Engineering /Electrical-Electronics engineering (2.2/Upper Credit at minimum).
CCNA, CCNP (Desired)
Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
Excellent business communication skills both verbal and written.

Application Closing Date
20th May,2019.

Method of Application
Interested and qualified candidates should send their CV to: resourcing@halogensecurity.com With "i-TAC Support Engineer" as the subject to the mail.

For More Information - Kindly call: 09090328028

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