Sub Category

Trainee / Graduate Jobs

Administrative Jobs in Nigeria

Advertising Jobs Nigeria

Accounting Jobs in Nigeria

Auditing Jobs Nigeria

Arts Jobs in Nigeria

Android / IOS Developer Jobs

Agriculture Jobs in Nigeria

Architecture Jobs in Nigeria

Aviation Jobs in Nigeria

Automobile Jobs in Nigeria

Banking Jobs in Nigeria

Computer & InfoTech Jobs

Computer / IT Support Jobs

Customer Service Jobs

Civil Engineering Jobs

Cook / Chef Jobs

Database Jobs in Nigeria

Driving / Dispatch Rider Jobs

Education Jobs for Nigerians

Real Estate Jobs

Electrical/Electronics Jobs

Engineering Jobs in Nigeria

Facility Mgt Jobs in Nigeria

Finance Jobs in Nigeria

Front Desk Jobs in Nigeria

Geology Jobs

Government Jobs in Nigeria-

Graphics Design Jobs

Hospitality Jobs in Nigeria

Hotel Jobs in Nigeria

HR Jobs in Nigeria

Industrial Attachment (Internship)

Insurance Jobs in Nigeria

Journalism / Content Writing Jobs

Law Enforcement / Security Jobs

Lecturing Jobs in Nigeria

Law / Legal Jobs in Nigeria

Linux & Unix Jobs Nigeria

Marketing & Sales Jobs

Maritime & Shipping Jobs

Medical & Healthcare Jobs

Military Jobs in Nigeria

Computer Networking Jobs

NGO Jobs in Nigeria

Oil & Gas Jobs in Nigeria

Oracle Jobs in Nigeria

Personal Assistant Jobs

PHP & MySQL Jobs in Nigeria

Physician / Medical Officer Jobs

Public Relation Jobs

Programming / Software Jobs

Pri/Sec Sch Teaching Jobs

Real Estate Jobs in Nigeria

Remote / Work-at-home Jobs

Research Jobs in Nigeria

Safety & Health Jobs

Secretarial Jobs in Nigeria

Security Jobs in Nigeria

Sales Jobs

Shipping & Maritime Jobs

Student Jobs in Nigeria

Software Developer Jobs

System Admin Jobs in Nigeria

Teaching Jobs in Nigeria

Telecommunication Jobs

Semi-skilled / Factory Work

Volunteer Jobs Nigeria

Web Developer Jobs Nigeria

Web Designer / Frontend / UI Jobs


Job Filter

Get Latest Nigerian Jobs Alert!
Enter your email below.






  
          Popular Jobs
Excel and Grace Consulting Job Recruitment (5 Positions)

TeamAce Limited Trainee & Exp. Job Recruitment (42 Positions)

Federal Polytechnic, Oko Massive Academic and Non-Academic Job Recruitment (94 Positions)

Blue Wave New Energy Technology Nigeria Company Limited Job Recruitment (6 Positions)

Diadem Consults Initiative Limited / GTE Job Recruitment (8 Positions)

Aristeia Preparatory College Job Recruitment (13 Positions)

Lily Hospitals Limited Job Recruitment (6 Positions)

Dynambyte Solar Energy Job Recruitment (5 Positions)

Mshel Homes Limited Job Recruitment (3 Positions)

Estrada International Staffing Solutions Plc Job Recruitment (4 Positions)

Kaplo Africa Job Recruitment (5 Positions)

Tuteria Limited Job Recruitment (6 Positions)

PalmPay Limited Job Recruitment (34 Positions)

Mactay Consulting Internship & Exp. Job Recruitment (11 Positions)

ICS Outsourcing Limited Job Recruitment (3 Positions)

Smart Partners Consulting Limited (SPCL) Job Recruitment (5 Positions)

Macden Communications Limited Job Recruitment (3 Positions)

Hotel Capitol Job Recruitment (11 Positions)

Federal Polytechnic, Oko Non-Academic Job Recruitment (18 Positions)

Federal Polytechnic, Oko Academic Job Recruitment (76 Positions)

Safety Consultants Solutions Provider (SCSP) Job Recruitment (3 Positions)

Nautilus Nigeria Engineering and Construction Limited (NNEC) Job Recruitment (4 Positions)

Kaltani Internship & Exp. Job Recruitment (6 Positions)

MMT Consults Job Recruitment (3 Positions)

Federal University of Agriculture, Bassambiri (FUAB) Massive Academic & Non-academic Job Recruitment (274 Positions)

Mecer Consulting Limited Job Recruitment (7 Positions)

Jhpiego Nigeria Job Recruitment (5 Positions)

Cedarose HR Consult Trainee & Exp. Job Recruitment (5 Positions)

Lotus Capital Limited Job Recruitment (3 Positions)

Access Bank Plc Entry Level Training Program 2025

Unified Payments Services Limited Job Recruitment (8 Positions)

Blessed IKD Enterprises Job Recruitment (3 Positions)

Interswitch Group Job Recruitment (3 Positions)

Scruples Resource Limited (SRL) Graduate & Exp. Job Recruitment (7 Positions)

Ecobank Nigeria Entry Level Development Programme (ELDP) 2025

Laim Hotel Limited Job Recruitment (3 Positions)

Softnation Homes Limited Job Recruitment (5 Positions)

UnoCasa Limited Job Recruitment (4 Positions)

Express Resource Connect Internship & Exp. Job Recruitment (4 Positions)

Zurishaddai Recruitment Agency Job Recruitment (4 Positions)

Montaigne AH Limited Internship & Exp. Job Recruitment (14 Positions)

Federal University of Agriculture, Bassambiri (FUAB) Non - Academic Job Recruitment (47 Positions)

Rapid Rentals Limited Job Recruitment (3 Positions)

Eko Maintenance Limited Job Recruitment (3 Positions)

Paradigm Finance Limited (PFL) Job Recruitment (4 Positions)

Chelis Bookazine Limited Job Recruitment (9 Positions)

Ant Express Logistics Company Job Recruitment (3 Positions)

Pruvia Integrated Limited (PIL) Job Recruitment (8 Positions)

Neveah Limited Job Recruitment (6 Positions)

Federal University of Agriculture, Bassambiri (FUAB) Academic Job Recruitment (113 Positions) - PART II


Head, E-Product Operations at First Bank of Nigeria Limited

Posted on Fri 31st May, 2019 - hotnigerianjobs.com --- (0 comments)


First Bank of Nigeria Limited (FirstBank) is Nigeria's largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

We are recruiting to fill the vacant position below:

Job Title: Head, E-Product Operations

Ref No: 19000046
Location: Lagos
Organization: Technology and Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range - From: Manager  Grade Range - To: Principal Manager

Job Description
  • Supervision of E-Products Operations which consist of the following units/teams:
    • E-Product Settlement
    • Investigations and Case Management (Dispute Resolution) / Channel Services.
    • Card Processing and Logistics
    • E-Product Customer Support Services and Channel Monitoring
  • Oversee timely and accurate settlement of all e-transactions on electronic channels (ATM, POS, Web,  Mobile (FirstMobile), Mobile Money (FirstMonie), Agent Banking, Web payments various e-paymet platforms). These include:
    • International transactions done by FBN issued cards
    • Domestic transactions done by FBN issued cards on channels deployed by other Banks
    • Transactions done on FBN deployed channels by cards issued by other Nigerian Banks
    • Transactions done on FBN deployed channels by cards issued by international Banks
    • Transactions done on other payment platforms (Autopay, Payment Gateway, Corporate Pay, etc)
    • Transaction done on FBN Firstmobile platforms – Interswitch and Etranzact
    • Transactions done on the Mobile Money platform
    • Transactions done by Agent Banking
  • Handle all administrative matters- Identify resourcing needs, an escalate resourcing requirements and challenges. Ensure proper coordination of leave schedules. Identify training and development needs of staff and ensure necessary training and coaching are provided.
  • Oversee and monitor the activities of the department as it relates to other Departments and Units such as HCMD, First Academy, Internal Audit, FINCON, e.t.c.
  • Oversee, monitor and ensure that the activities of the Settlement team is in line with agreed SLAs for all remittances of collections via the Bank’s Branches on the various e-payment platforms deployed in the Bank, to the various billers.
  • Proactive process review initiatives with a view to optimising them and bench mark best practise.
  • Provide guidance and support in ensuring timely resolution of issues relating to e-channel transactions with the Switches, Third Party Processors and Correspondent Bank
  • Cooperate with FINCON for the internal and external audits and ensure that recommendations from Internal Control, external and internal auditors are promptly implemented
  • Ensure that product governance processes are followed in the introduction and implementation of products.
  • Ensure that product papers are completed following the approved template, and are reviewed by E-PO before implementation
  • Ensure customers’ disputes/claims regarding e-channel transactions are resolved within TATs: Provide support and guidance to the various teams.
  • Identify key business risks and proactively proffer solutions to prevent them
  • Ensure all teams deliver excellent services as contained in the teams’ Standard Operating Procedure
Qualifications
Education
  • Minimum Education: 1st Degree in a numerate discipline
Experience:
  • Minimum experience: 8 years, 3 of which must have been spent in e-Banking/Products
Application Closing Date
Not Specified.

Method of Application

Interested and qualified candidates should:
Click here to apply online
Sorry, this listing is no longer active.

  

Comments (0)


Post a Comment
Name: *
Email: *
Comment: *