ICS Outsourcing is Nigeria’s leading Outsourcing provider incorporated in August 1994. We offer a comprehensive range of outsourcing services ranging from People Outsourcing to Sales BPO. We provide bespoke Business Support Solutions to all kinds and sizes of business.
We are recruiting to fill the position below:
Job Title: IT Support Officer
Location: Lagos
Job Objective(s)
The successful candidate will join the 1st/ 2nd level Technical support team in providing network infrastructure, business application and telecoms support to ensure optimal IT service delivery to the business within an ITIL framework environment
Duties & Responsibilities
Provide technical support to business users both remotely and face to face
Maintenance and support of central hardware, operating systems and utilities
Administer installations, including setting up new systems/hardware and promptly installing updates Support of VMware clusters, Site Recovery Manager
Desktop support – Windows 7
Support of the following would be highly desirable: Email Systems (Exchange), Windows 2008 Server Systems, VM Ware, Hyper V, Active Directory Account Administration, Mobile phone systems (BES)
Troubleshooting and resolution of issues relating to business applications
Installing/configuring new computers/telephones
Troubleshooting IT equipment - printers, scanners etc
Log all IT incidents and service requests to ensuring a timely resolution
Perform SOD and EOD duties
Assist with the Installation, configuring , and support of the LAN and WAN and Internet systems
Maintain network equipment, servers and users hardware and software
Maintain effective relationships with vendors, consultants, and service providers
Perform routine manual/automatic backups and archival of files stored on the network to assist with disaster recovery
Assist with data recovery, using tape backup or recovery tools
Assist in software resting of new releases, proactively escalating issues
Partake in project work from inception to closure
Monitoring of applications
Competence in PC network security issues, including virus protection and prevention
Maintain the existing network and server systems
Perform /support HP storage solutions including replication
Assist in the design of new infrastructure to support changing business needs
Assist in the management of IT Assets
Deliver outstanding customer service by responding to and efficiently resolving client issues and request.
Requirements Experience:
Must have a minimum of 2 years cognate experience in financial services/service oriented industry
External Contacts: Suppliers/Service Providers, IT & Business Consultants
Key Competency Requirements Knowledge:
Network (voice & data) Cabling
LAN & WAN technologies
Microsoft suite- Exchange, SharePoint,
Virtualization knowledge
Operating system installation & configuration
Troubleshooting and fixing Network cabling
Configuring network devices
PABX configuration and troubleshooting
BES Server/Mobile device Administration
MIS reporting
Some development experience Skill/Competencies
Ability to solve complex problems on own initiative
Ability to work independently and as a SPOC/ PM
Strong written and oral skills, plus interpersonal skills
Sound client service skills with proactive and creative approach
Demonstrate working knowledge of Windows O/S and PC hardware as well a broad understanding of IP communication and technologies
Understanding of business processes and workflows
Reporting Relationship:
Reports to: IT Operations Team Lead.
Application Closing Date
28th June, 2019.
Method of Application
Interested and qualified candidates should send their Applications to: [email protected] using the "Job Title" as the subject of the mail.