Strategist (Client Service) at Meristem Securities Limited

Meristem Securities Limited is a leading capital market conglomerate that offers Wealth Management services, Stockbroking services, Registrar services, Trustee services and Investment Banking services to our clients.

We are recruiting to fill the position below:

Job Title: Strategist (Client Service)

Location: Lagos

Job Description

• The role of the Strategist (Client Experience) will be client experience strategy development, implementation and monitoring across all business units within the group.

Job Responsibilities
The main responsibilities of the position include:

• To deploy key analytical tools to monitor, diagnose, predict and activate customer experience insights across the Group.
• Identify and prioritize customer experience improvement initiatives
• Make recommendations based on market and competitive analysis to support product development, process improvements and customer service activities that enhance customer experience across the Group.
• To advise on strategic issues and strategy direction/redirection as it concerns customer experience improvement.
• Provide comprehensive periodic reports to top management on Customer experience strategy implementation
• Track customer service trends, global and national best practices and report on their potential impact on the Group’s customer experience strategy.
• Work towards continuous improvement in the customer experience by reviewing/developing customer service procedures, policies and standards and workflows for the entire organisation, with a view to moving them to the next level.
• Develop effective feedback or complaints procedures for customers and staff members to use and communicate efficiently at all levels.
• Keeping ahead of developments in Customer Service by engaging in mystery shopping, reading relevant journals, and attending relevant forward-thinking courses.

Experience & Skills:

• Minimum of 3 to 5 years experience in a similar role, preferably in the financial sector.
• A good first degree in any discipline from a reputable Higher Institution, professional qualifications will be of high advantage.
• Excellent writing skills with a creative approach to work
• Team building, training and presentation skills.
• Sound leadership, decision making and management abilities.
• Possess excellent people skills along with an understanding of performance monitoring.
• High analytical and problem-solving ability gained through practical experience as well as implementation skills.
• Ability to work in a spontaneous environment where responding to and managing change is very essential

Application Closing Date
11th July, 2019.

How to Apply
Interested and qualified candidates should forward their CV to: careers@meristemng.com using the "Job Title" as the subject of the mail.

Note: Only qualified candidates will be shortlisted and contacted.