Customer Service/Front Desk Supervisor at Tirta Ayu Spa Nigeria

Tirta Ayu Spa Nigeria is the leading Traditional Javanese herbal Spa in Nigeria. We bring you authentic Javanese Spa treatments with a blend of ancient therapeutic remedies and modern day spa rituals for healthy living and total well-being.

We are recruiting to fill the position below:

Job Title: Customer Service/Front Desk Supervisor

Location: Lagos

Responsibilities

• Your primary responsibility is to ensure an optimal experience for all Spa guests. The emphasis is on excellent customer service.
• Responsible for greeting clients, answering telephones and responding to enquiries.
• Responsible for taking bookings and scheduling appointments appropriately.
• Check-in Spa clients as they come in for their scheduled appointments.
• Responsible for cashiering, processing gift cards, giving tours of the spa facility, promote services and product sales.
• Responsible for dealing with client cancellation and effective management of time.
• Follow up with guest enquiries and reservation requests over the telephone and via email
• At all times provide a positive and friendly attitude and appear professional and well groomed when attending to clients.
• Also ensures daily maintenance of the spa's lobby/reception area.
• Attend to some clerical duties that may be assigned.

Requirements

• A Bachelor's Degree from any discipline.
• Minimum of 1-2 years’ experience in customer service role or in the hospitality industry.
• Knowledge of and familiarity with Spa etiquette.
• Excellent oral communication skills in English.
• Excellent customer service skills and strong interpersonal skill.
• Not older than 30 years by December, 2019.
• Ability to work under pressure with little or no supervision.
• Good computer usage skills.

Application Closing Date
Ongoing.

How to Apply
Interested and qualified candidates should send their CV in pdf format with a Cover Letter to: segun@tirtaayuspa.com.ng using the Job Title as the subject of the mail.