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Customer Relationship Officer at a Reputable Engineering Firm - Willers Solutions Limited

Posted on Wed 03rd Jul, 2019 - hotnigerianjobs.com --- (0 comments)


Willers Solutions Limited - Our client, a reputable Engineering firm is recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Relationship Officer

Location:
Lagos

Job Responsibilities
  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintain financial accounts by processing customer adjustments
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Resolve customer complaints via phone, email, mail or social media
  • Use telephones to reach out to customers and verify account information
  • Greet customers warmly and ascertain problem or reason for calling
  • Work with customer service manager to ensure proper customer service is being delivered
  • Close out or open call records and compile reports on overall customer satisfaction
  • Resolve customer complaints via phone, email, mail or social media
Qualifications and Experience
  • Minimum of a B.Sc in any Social Science related discipline
  • Min of 2 years’ experience as a Customer Service Officer with sales experience
  • Must be resident within Lekki and its Environs
Required Skills:
  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
Salary
N70,000 Monthly

Application Closing Date

3rd October, 2019

How to Apply
Interested and qualified candidates should submit their CV (MS Word Format) to: [email protected] using “Customer Relationship Officer” as the subject of the email

Note:
Only qualified candidates would be shortlisted.

  

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