Customer Relationship Officer at a Reputable Engineering Firm - Willers Solutions Limited

Posted on Wed 03rd Jul, 2019 - hotnigerianjobs.com --- (0 comments)

Willers Solutions Limited - Our client, a reputable Engineering firm is recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Relationship Officer

Location: Lagos

Job Responsibilities

Open and maintain customer accounts by recording account information
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Maintain financial accounts by processing customer adjustments
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Contribute to team effort by accomplishing related results as needed
Manage large amounts of incoming calls
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Resolve customer complaints via phone, email, mail or social media
Use telephones to reach out to customers and verify account information
Greet customers warmly and ascertain problem or reason for calling
Work with customer service manager to ensure proper customer service is being delivered
Close out or open call records and compile reports on overall customer satisfaction
Resolve customer complaints via phone, email, mail or social media

Qualifications and Experience

Minimum of a B.Sc in any Social Science related discipline
Min of 2 years’ experience as a Customer Service Officer with sales experience
Must be resident within Lekki and its Environs

Required Skills:

Strong phone contact handling skills and active listening
Familiar with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize and manage time effectively

Salary
N70,000 Monthly

Application Closing Date
3rd October, 2019

How to Apply
Interested and qualified candidates should submit their CV (MS Word Format) to: dorathychienyinem@willerssolutions.com using “Customer Relationship Officer” as the subject of the email

Note: Only qualified candidates would be shortlisted.

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