Customer Service Agent at WINCO Foam Industries Limited - 3 Openings

WINCO Foam Industries Limited is a wholly indigenous private limited company incorporated on March 18th 1983. The company since 1978 has been operating in Nigeria as one of the leading commercial organizations involved in so many activities including foam manufacturing and trading activities. WINCO FOAM Industries Limited is one of the largest continuous polyurethane foam manufacturers with head office located in Lagos.

We are recruiting to fill the position below:

Job Title: Customer Service Agent

Job Code: WJ01-73
Location: Zuba, Abuja
Slots: 3 Openings

Job Summary

• The Customer Service Agent will help Customer’s with their complaint and questions, resolve emerging problems provide information about products, process and take orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Responsibilities

• Provide customers with company’s product information.
• Prepare product or service reports by collecting and analyzing customer information
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Devising and presenting ideas and strategies.
• Following up complicated customers where required
• Customer orientation and ability to adapt/respond to different types of characters.
• Must have excellent communication and presentation skills.
• Provide accurate, valid and complete information by using the right methods/tools
• Keep records of customer interactions, process customer accounts and file documents.

Requirements and Experience

• Minimum of an OND/B.Sc in any Social Sciences or related discipline
• Minimum of 2 years experience as a Customer Service Agent
• Professional Certification is an added advantage.

Required Skills:

• Clear communication skills
• Strong attention to details
• Willingness to learn
• Patience and attentiveness
• Adaptability.

Application Closing Date
31st July, 2019

How to Apply
Interested and qualified candidates should send their CV and Cover Letters to: career@wincofoam.com using the Job Title as the subject of the e-mail.

Note: Only shortlisted candidates will be contacted.