Quality Assurance Specialist at Accion Microfinance Bank Limited

Accion Microfinance Bank Limited  - Established in 2006, began operations in May 2007 on license from the Central Bank of Nigeria. Our management team comprises seasoned and distinguished professionals from diverse backgrounds complemented by the expertise of our technical partners, ACCION International. At Accion Microfinance Bank our core values, business philosophy and methodology distinguish us as one of the leading microfinance banks in Nigeria.

We are recruiting to fill the position below:

Job Title: Quality Assurance Specialist

Location: Lagos

Job Responsibilities

• Draft quality assurance policies and procedures
• Interpret and implement quality assurance standards
• Evaluate adequacy of quality assurance standards
• Review the implementation and efficiency of quality assurance measurement systems
• Plan, conduct and monitor testing and inspection of products and services to ensure finished product quality
• Document internal audits and other quality assurance activities
• Investigate customer complaints and non-conformance issues
• Collect and compile statistical quality data
• Analyze data to identify areas for improvement in the quality assurance system
• Providing regular updates of receivables to management
• Develop, recommend and monitor corrective and preventive actions
• Prepare reports to communicate outcomes of quality activities
• Identify training needs and organize training interventions to meet quality standards
• Co-ordinate and support on-site audits conducted by external providers
• Evaluate audit findings and implement appropriate corrective actions
• Monitor risk management activities
• Responsible for document and version management
• Assure ongoing compliance with quality and industry regulatory requirements
• Oversee product test management including but not limited to creating test strategy and detailed test plans for products; overseeing the test execution; test reporting

Qualification & Experiences

• Minimum of First Degree/ Higher National Diploma (HND) in management studies, technology, process engineering, or any relevant discipline
• Minimum of 4 years working experience in Banking/ IT/ Analytics and Service Measurement

Key Performance:

• Good numerical skills and an understanding of statistics
• Excellent communication skills, ability to present financial information effectively
• Planning, organisation and time management skills

Required Knowledge:

• Quality Auditor, Quality Engineer, Quality Improvement Associate, Six Sigma certifications,
• Technology proficiency - Proficient in the use of modern technology
• Product management, quality inspection, auditing and testing experience
• Knowledge of digital solutions, services and products
• Knowledge of innovation in financial services
• Knowledge of ideation and prototype development
• Knowledge of stakeholder management
• Knowledge/experience with software testing tools
• Knowledge of project management
• Knowledge of basic programming skills
• Knowledge of market trend analysis
• Knowledge of digital security

Application Closing Date
19th July, 2019.

Method of Application
Interested and qualified candidates should:
Click here to apply online