Agent Network Manager at Accion Microfinance Bank Limited

Accion Microfinance Bank Limited  - Established in 2006, began operations in May 2007 on license from the Central Bank of Nigeria. Our management team comprises seasoned and distinguished professionals from diverse backgrounds complemented by the expertise of our technical partners, ACCION International. At Accion Microfinance Bank our core values, business philosophy and methodology distinguish us as one of the leading microfinance banks in Nigeria.

We are recruiting to fill the position below:

Job Title: Agent Network Manager

Loaction: Nigeria

Job Responsibilities

• Research and analyse the market to identify mutually beneficial partnership opportunities/ collaborations and develop strategies for execution
• Management of the quality of the Agent Network
• Ensure KYC, AML and CFT processes are in place and followed by all Agent Network Supervisors across Nigeria.
• Ensure the agent call centre is operating effectively and operating within agreed performance metrics.
• Assist the relevant staff with sales functions
• Delivery of high quality stakeholder communications and reporting concerning the performance of the agent network.
• Liaise with agent network partner organization for network expansion across the country
• Understand Nigeria?s financial, mobile and electronic payment regulatory regimes and underlying principles.
• Meet deadlines set on the project plan and roll-out plan.
• Regularly travel to branch locations across the country to assess and monitor the agent network.
• Liaise with marketing and operations functions of the bank to conduct customer satisfaction surveys
• Ensure a target percentage 17% of Accion?s customers are served by agents
• Ensure agents are signed up for pilot run and full deployment in 6 branches
• Drive and/or Support, the creation of a profitable, sustainable agency banking network nationwide
• Manage all aspects of recruitment and performance monitoring of 3rd party agent recruiters
• Manage all aspects of ongoing projects related to the Agent Network initiative
• Building strategic partnerships with FMCGs, Associations, and Retail Chains to identify and recruit ideal super-agents
• Supervising regional and Branch-level Agent Network support staff to ensure quality service delivery to agents and financial targets are met
• Periodically recommend improvement of our agent management framework, go-to-market strategy, manuals and interfaces through use and feedback
• Ensure product awareness among staff, customers/agents & potential customers of the Bank
• Extract insights from field data, challenges, competitor intelligence and any customer/agent to continuously drive improvements in the agency network

Key Performance

• Understand how savings and micro credit administration works within and outside the Bank
• Importance of impact finance in the unbanked segment of the population
• Understand AMFB?s market penetration and expansion plan

Required Knowledge:

• Knowledge of Agent Banking Industry wide
• Experience with agency distribution model in financial services or other relevant sector such as FMCG or Telco
• Knowledge of the banks operating environment and business strategy.

Required Qualification

• B.Sc/ Higher National Diploma in Marketing/Business Studies

Application Closing Date
13th July, 2019.

Method of Application
Interested and qualified candidates should:
Click here to apply online