Customer Care Representative at Electronic Transcripts and Documents Exchange in Nigeria (ETX-NG)

Electronic Transcripts and Documents Exchange in Nigeria (ETX-NG) is the name given to the Electronic Academic Document Exchange and Certificate Verification System for Nigeria owned by ETX Solutions Nigeria Limited. It is a technology platform, acting as a electronic and transcript clearing house, exchange and a certificate verification system that will allow schools of education, polytechnics, colleges, and universities in Nigeria and abroad to send and receive transcripts between each other as well as provide certificate verification data to corporate organisations in a secure, trusted environment.

We are recruiting to fill the position below:

Job Title: Customer Care Representative

Location: Abuja

Job Description

• Customers first point of contact
• Responding to customers inquiries via the live chat and WhatsApp forums
• Assist customers both online and physically in selecting the right services that best fits their needs
• Ensuring all unassigned tickets and tawk offline messages are answered accordingly and forwarded appropriately.
• Acknowledging and resolving customers complaints where necessary
• Ensuring E-receive transcript request are dealt with Updating the CRM.

Requirements

• B.Sc. in any Social Science related course
• Must have good command of English language both Written and Verbal
• Computer Skills
• Be Empathetic, Kind and courteous.
• Must have CRM Training or any related.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV/Resume to: hr@documentone.xyz Using the "Job Title" as the subject of the mail.