Customer Service Officer at a Reputable Company - Nationwide

Posted on Thu 18th Jul, 2019 - hotnigerianjobs.com --- (0 comments)

A reputable company in Nigeria require for immediate service the position below:

Job Title: Customer Service Officer

Location: Nationwide

Details

The Customer Service Officer interact with the company’s customers to provide them with information to address enquires regarding sales of products and services. In addition, the CSO deals with and resolves any customer complaints.

Education, Roles & Responsibilities

OND / HND / University degree
A good experience in sales activities
Computer Literacy
Excellent Customer Skills
Patience, attentiveness and effective communication skills
Effective Management Skill
Ability to thrive effectively under pressure
Self-motivated individual with the ability to multitask
Excellent presentation skills
Good problem solving and people skills
Time management skills
Result oriented and driven
Ability to memorize protocols and guidelines
Ability to identify and anticipate needs
Ability to thrive effectively under pressure
Results driven and customer focused
Detail oriented and works with a high degree of accuracy
Ability to multitask
Handles confidential financial and personal information appropriately
Ability to tactfully handle stressful and difficult situations
Possess strong problem solving skills
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction open and interactive
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guideline and policies
Take the extra mile to engage customers
Receive all customers to the outlet, ensuring that their requirements are prompt
Supervise the collection and delivery of incoming and outgoing orders
Promotional services and similar data as required.
Exhibit a sense of ownership towards company’s objectives and goals
Responsibility for customers’ complaints
Issue receipts for every payment.
Records of daily sales must be accurately recorded in ledger.
Direct request and unresolved issues to the designated personnel/department.
Provide feedback on the efficiency of the customer service process

Salary and Remuneration
Attractive.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV with ‘Customer Service Officer” as subject to: recruitment1469@gmail.com

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