Customer Services Representative at Fez Integrated Services Limited

Posted on Thu 18th Jul, 2019 - hotnigerianjobs.com --- (0 comments)

Fez Integrated Services Limited - Our client, a top notch company in Lagos, is currently recruiting suitably qualified candidate to fill the position below:

Job Title: Customer Services Representative

Location: Lagos

Responsibilities

Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.

Requirements

Excellent communication skills.
Good telephone etiquette.
Contact center experience (preferably).
Personal organization and self-discipline.
Attention to details.
Problem-solving.
Time Management.
Decision-Making Skills
Reporting Skills.
Managing process.
Interpersonal skills.
Must have a mature working attitude.
Be friendly and Presentable.
Must have 2 - 4 years of experiences in the field.

Application Closing Date
25th July, 2019.

How to Apply
Interested and qualified candidates should forward their CV to: recruitment@fezltd.com using the "Job title" as the subject of the email.

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