Fez Integrated Services Limited - Our client, a top notch company in Lagos, is currently recruiting suitably qualified candidate to fill the position below:
Job Title: Customer Services Representative
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Application Closing Date
- Excellent communication skills.
- Good telephone etiquette.
- Contact center experience (preferably).
- Personal organization and self-discipline.
- Attention to details.
- Time Management.
- Decision-Making Skills
- Reporting Skills.
- Managing process.
- Interpersonal skills.
- Must have a mature working attitude.
- Be friendly and Presentable.
- Must have 2 - 4 years of experiences in the field.
25th July, 2019.
How to Apply
Interested and qualified candidates should forward their CV to: [email protected]
using the "Job title" as the subject of the email.