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Customer Services Representative at Fez Integrated Services Limited

Posted on Thu 18th Jul, 2019 - hotnigerianjobs.com --- (0 comments)


Fez Integrated Services Limited - Our client, a top notch company in Lagos, is currently recruiting suitably qualified candidate to fill the position below:

Job Title: Customer Services Representative

Location:
Lagos

Responsibilities
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.
Requirements
  • Excellent communication skills.
  • Good telephone etiquette.
  • Contact center experience (preferably).
  • Personal organization and self-discipline.
  • Attention to details.
  • Problem-solving.
  • Time Management.
  • Decision-Making Skills
  • Reporting Skills.
  • Managing process.
  • Interpersonal skills.
  • Must have a mature working attitude.
  • Be friendly and Presentable.
  • Must have 2 - 4 years of experiences in the field.
Application Closing Date
25th July, 2019.

How to Apply
Interested and qualified candidates should forward their CV to: [email protected] using the "Job title" as the subject of the email.

  

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