Field Service and Device Terminal Engineer at e.Stream Networks Limited

e.Stream is a provider of broadband network infrastructure and connectivity solutions. We are dedicated in providing various services for commercial and public enterprise regardless of their size using Fiber, Satellite Technology and Radio Communication System.

We are recruiting to fill the position below:

Job Title: Field Service and Device Terminal Engineer

Location: Victoria Island, Lagos

Job Summary

• Responsible for configuring outdoor devices at customer location, ensure that there is no course to revisit site deployed within 6 months responsible for installing and configuring of all installation equipment (configuration items) while ensuring documentation of all installation activities.
• Repair/ maintenance of all LTE routers/ equipment (CPE/MIFI, Outdoor). Liaise with NOC team on downtime issue and suggest possible action for resolution. Visit customer’s location to resolve possible network related issues that may lead to churn.

Strategic Insight:

• Assist the Service Deployment manager to achieve the corporate objectives
• Attend project & departmental meetings
• Provide inputs to the departmental annual budget
• Provide technological innovation to deploy services which are cost effective.

Technical Responsibilities:

• Ensures that surveys carried out are 90% accurate.
• Responsible for mounting of Microwave radios and proper RF cable routing from the tower to the shelter or server room.
• Ensures that there is no course to revisit sites deployed within 6month.
• Ensures that equipment installed is in line with the manufacturer standard.
• Responsible for any tower and rooftop installation.
• Responsible for testing and ensuring that signal strength, signal to noise ratio and any other parameters are in accordance to e.Stream approved standard.

Competency Requirement
Education & Work Experience:

• BSc in Computer Engineering, Electrical Science/ Engineering or related field.
• Minimum of 3-5 years’ work experience in a relevant role

Skills & Certifications:

• Global or Local Certification (CCNA)
• Market Intelligence
• Proficiency in Microsoft Suite
• Business Communication
• Relationship & People Management
• Positive attitude.
• Excellent Communication skills
• Multi-tasking.
• Integrity
• Listening Skill

KPIs:

• Reduced churn rate
• Create high level customer experience/customer satisfaction
• Installation and repair of all LTE related equipment
• BTS Fill Through.
• Customer relationship management.
• Issues resolution and troubleshooting
• Strict compliance to eStream administrative policy.
• Strict compliance to eStream ISO 9001:2015 Procedures

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Only qualified candidates will be shortlisted.