Analyst ICT (Supervisory) at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the vacant position below:

Job Title: Analyst ICT (Supervisory)

Location: Lagos
Employment Status: Permanent
Department: Network Operations

Job Descriptions

• Executes ICT projects from scoping to implementation
• Support the Shareholder return strategy by developing and implementing Enterprise Solutions Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
• Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
• Take appropriate managerial action to ensure targets are met or exceeded when routinely monitored (sales, trend, and profitability analysis, profit margins, return on investment (ROI), market share and value).
• Provide accurate revenue forecasts based on product trend and planned in-life initiatives for submission at Group and Board level.
• Use relevant metrics and measures to routinely monitor progress against profitability and revenue targets and take appropriate managerial action to ensure targets are met or exceeded.
• Experienced in business and technical sales capacity, including, but not limited to: technical presentations, solution roadmap development, architectural design of the solution
• Review market and internal conditions and provide professional inputs and advice to EBU Propositions and Marketing Relations in developing an EBU strategy.
• Marshall Technical and management resources appropriately and team with sales to drive sales cycle and account penetration.
• Provide insight into market trend in the ICT world and recommend strategic direction to meet future demands and technical requirements of corporate customers.
• Ensure effective management and delivery of Business Solutions Sales and services
• Manage the Technical Sales team to ensure efficient and effective delivery on set objectives
• Serve the Division’s internal customers and provide solutions to improve the customer experience.
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
• Drive an increase in MTNN’s Net Promoter Score.
• Interpret customer’s business needs and articulate/demonstrate how MTN’s ICT services can benefit the customer and address their needs.
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Maintain effective working relationships with internal and external suppliers.
• Capture and store in-life product management and value pricing information and provide data to support management decision-making.
• Assist and advise stakeholders in making informed and effective business decision on product pricing
• Continuous liaison with internal and external stakeholders (Marketing, Key Accounts Managers, Customer Relations, IS, NWG, Corporate clients, etc.) to ensure hitch-free sales operations
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.

Job Condition

• Normal MTNN working conditions.
• Occasional local travel as required

Experience & Training
Education:

• First degree in a related discipline.
• IP/MPLS certifications is a requirement (CCNP, CCNA, )
• Fluent in English
• IT certifications or training in cloud computing will be an added advantage (DCIS, VMWARE,CCNA-Data Center)

Experience:

• 3 - 7 years’ experience which includes:
  • Experience in datacenter solutions (ICT, infrastructure and software as a service)
  • Experience working in a medium to large organization
  • Relevant experience in in Technical Sales, project, solution development, IT Service management and support Management

Training:

• Solution planning and development
• Advance level IP Networking, Internet and VPNs
• Internal conferences on cloud computing, telecommunications and consumer trends
• Relationship Management
• Project Management

Minimum Qualification

• BEng, BSc, HND, BA or BEd

Application Closing Date
26th July, 2019.

Method of Application
Interested and qualified candidates should:
Click here to apply online