Context and environment: (e.g. dept description, region description, organogram)
Nigeria Exams is the largest British Council exams business in the Sub Saharan Africa region. It administers exams in four subject areas: Schools, Professional/Vocational, Educational on behalf of UK institutions and IELTS. The post holder will be part of a team of 6 in Abuja who administer the growing exams business ensuring quality and compliance as well as control of income and expenditure to deliver on target. This role will support the delivery of IELTS in Abuja in addition to assisting other exams in Abuja.
Main Duties and Responsibilities
Administration of examinations in Abuja: Overseeing and taking delivery of examinations materials and checking them prior to exams commencing, packing and returning scripts daily, maintaining logs appropriately.
Exam delivery: Delivering Examinations on test days which includes Supervision of venue staff and Ensuring adherence to examination day procedures
Post-Examination administration: Secure and accurate despatch of test answers and materials to the examination board. Maintaining accurate logs of examination paper movements, amongst others.
Venue Staff: Venue staff creation and payment. To be part of the recruitment, training and monitoring team for venue staff. To schedule venue staff for examination sessions.
Exams Team Support: Maintaining logs of preparation materials for IELTS.
To support in recruitment, training, monitoring of IELTS venue staff and clerical markers.
Marketing & Customer Service: To assist Exams Services Manager in collecting qualitative and quantitative marketing data in order to contribute to the marketing action plan and support business development.
Finance: To prepare and submit income reconciliations to agreed timescales.To record income correctly on the FABS system and in a timely manner.
Experience
- Dealing with customers and enquiries in a service environment.
- Providing and monitoring service within quality standards.
- Working quickly and accurately to tight deadlines.
- Experience of handling and reporting on payments from customers.
- Experience of delivering examinations in a timely and secure manner.
- Managing and training casual staff.
Qualifications
- Secondary School education up to ‘A’ Level standard
- A qualification in examinations management.
Application Closing Date
Sunday 5 January , 2014
How To Apply
Please read through the IELTS & General Examinations Officer role profile. Download and complete the British Council external application form. To help you understand and complete the application form, read through the ‘How to complete the application’ document on the jobs page. Listed within the role profile document, you will find a number of listed ‘behaviours’ and ‘skills and knowledge’. Evidence against those criteria will need to be provided in your role application form. To help you understand those criteria, we have provided a ‘behaviours’ and ‘generic skills’ dictionary at the top of the jobs page.
Completed application forms should be sent [email protected] no later than Sunday 5 January , 2014. Please ensure the subject of your mail is, ‘IELTS & General Examinations Officer”.
Only applications received on the British Council application form will be considered and only short-listed candidates will be contacted.
The British Council is committed to a policy of Equal Opportunity and Diversity and welcomes applicants from all sections of the community. We guarantee an interview to disabled candidates who meet the essential criteria.
