Life Claims Investigation Officer at Cornerstone Insurance Plc

Cornerstone Insurance Plc is the first insurance company in Nigeria to provide customers with an online platform for insurance transactions. Little wonder why Cornerstone Insurance PLC was adjudged as the 'Best use of IT in insurance Service 2013' by the Financial Technology Magazine and also Lagos Chamber of Commerce and Industry Awards for 'Best Online Insurance Company of the Year 2015 to name a few.

We are recruiting to fill the position below:

Job Title: Life Claims Investigation Officer

Location: Lagos
Reports to: Team Lead, Life Claims

Job Objectives

• The primary focus of this position is to support the Life Claims team so that all in-house claim processes are done in an efficient manner and most cost-effective manner
• To ensure prompt life claims inspection/investigation on complete claim documents requested for and received, carry out sound analysis of documents in order to settle genuine claims promptly, recommend risk improvement measures to underwriting Unit to enable them quote premium appropriate for the risks being covered.

Responsibilities
Primary Role:

• Prompt response to all inspections/verifications within stimulated timelines as stated in the SLA
• Ensure accuracy and completeness of claims documents before concluding the claim.
• Interpret policy wording, analyse and review claims to determine the company’s liability and make necessary recommendation to the Team Lead
• Compliance with stated operational terms in the SLA i.eacknowledging of mails, reviewing and summarizing of Claim documents provided.
• Preparing all required reports as at when due
• Ensure the necessary information required for ERM co-ordinator is supplied as at when due
• Ensure that all insertions to the software and ensure compliance with company’s policies and standard
• Recommending risk improvement measures to be communicated by team lead to underwriters and marketers (where applicable)
• Ensure that all necessary information/documents required for the EDMS is provided as-at when due
• Ensure that all necessary information that will make claims processing seamless for the Life claim sub-team and the CCG in general is provided as-at when due
• Attend to all functions that may be assigned by the Team Lead and/or CCG Head as the need arises.

Compliance Strategy:

• Investigation and verification of Life claims incidences and documentation at various hospitals and address of the deceased anywhere in Nigeria.
• Correspond with or interview medical specialists, agents, witnesses to compile information which will be used for the processing and settlement of life claims
• Interview or correspond with claimants and witnesses, consult police and hospital records, and inspect property damage to determine extent of liability.
• Protect the Company’s pay-out on invalid claims
• Handle life claim administration processes

Job Requirements
Education:

• First Degree (i.e HND/B.Sc)
• Professional Qualification in Insurance (an added advantage)

Experience:

• A minimum of 3 years experience in Insurance underwriting and claims especially in Life Assurance claims
• Experience with relevant software such as Microsoft office suite, web explorer, underwriting software (currently Insurance Enterprise Solution-IES), etc.

Salary

• Very Competitive based on candidates level of experience.

Application Closing Date
7th August, 2019.

Method of Application
Interested and qualified candidates should send their CV to: human-capital@cornerstone.com.ng using the Job Title as the subject of the mail.