Customer Care Executive at Sylken Limited

Sylken Limited - We are a leading Nigerian pharmaceutical company with a world-class pharmaceutical laboratory in the United States of America that produces a wide range of nutraceutical products consumed by millions of Nigerians Nationwide. As part of our growth strategy, we urgently require some high skilled and smart professionals to join our team.

We are recruiting to fill the position below:

Job Title: Customer Care Executive

Location: Lagos

Job Description

• Managing large amounts of inbound and outbound calls in a timely manner
• Manage online queries and request from customers on the web and social media in a timely and professional manner.
• Following the company's call center “scripts” when handling different health challenges from customers
• Identifying customers’ needs clarify information, research every issue with the department concern and providing solutions for customers
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations and information of prospects in a comprehensible way.

Qualification and Skills

• Good communication and listening skills
• Internet, Web Apps and Social Media savvy with Good MS office skills
• High emotional intelligence and ability to work under pressure
• HND/B.Sc in Biological Sciences

Education

• Our ideal candidates must possess a Degree in Pharmacy, Pharmacology or Biological Sciences with relevant ICT/Social media skills and good phone etiquette.

Application Closing Date
23rd August, 2019.

How to Apply
Interested and qualified candidates should:
Click here to apply online