Sub Category

Trainee / Graduate Jobs

Administrative Jobs in Nigeria

Advertising Jobs Nigeria

Accounting Jobs in Nigeria

Auditing Jobs Nigeria

Arts Jobs in Nigeria

Android / IOS Developer Jobs

Agriculture Jobs in Nigeria

Architecture Jobs in Nigeria

Aviation Jobs in Nigeria

Automobile Jobs in Nigeria

Banking Jobs in Nigeria

Computer & InfoTech Jobs

Computer / IT Support Jobs

Customer Service Jobs

Civil Engineering Jobs

Cook / Chef Jobs

Database Jobs in Nigeria

Driving / Dispatch Rider Jobs

Education Jobs for Nigerians

Real Estate Jobs

Electrical/Electronics Jobs

Engineering Jobs in Nigeria

Facility Mgt Jobs in Nigeria

Finance Jobs in Nigeria

Front Desk Jobs in Nigeria

Geology Jobs

Government Jobs in Nigeria-

Graphics Design Jobs

Hospitality Jobs in Nigeria

Hotel Jobs in Nigeria

HR Jobs in Nigeria

Industrial Attachment (Internship)

Insurance Jobs in Nigeria

Journalism / Content Writing Jobs

Law Enforcement / Security Jobs

Lecturing Jobs in Nigeria

Law / Legal Jobs in Nigeria

Linux & Unix Jobs Nigeria

Marketing & Sales Jobs

Maritime & Shipping Jobs

Medical & Healthcare Jobs

Military Jobs in Nigeria

Computer Networking Jobs

NGO Jobs in Nigeria

Oil & Gas Jobs in Nigeria

Oracle Jobs in Nigeria

Personal Assistant Jobs

PHP & MySQL Jobs in Nigeria

Physician / Medical Officer Jobs

Public Relation Jobs

Programming / Software Jobs

Pri/Sec Sch Teaching Jobs

Real Estate Jobs in Nigeria

Remote / Work-at-home Jobs

Research Jobs in Nigeria

Safety & Health Jobs

Secretarial Jobs in Nigeria

Security Jobs in Nigeria

Sales Jobs

Shipping & Maritime Jobs

Student Jobs in Nigeria

Software Developer Jobs

System Admin Jobs in Nigeria

Teaching Jobs in Nigeria

Telecommunication Jobs

Semi-skilled / Factory Work

Volunteer Jobs Nigeria

Web Developer Jobs Nigeria

Web Designer / Frontend / UI Jobs


Job Filter

Get Latest Nigerian Jobs Alert!
Enter your email below.










  
          Popular Jobs
Learn How to Turn A.I Into Daily Profits! Limited Slots Available | Free Raffle | ₦50K Bonus Offer

HNJ Exclusive Job GOODY Bag - July Week One UPDATE!

De Talents Job Recruitment (3 Positions)

Society for Family Health (SFH) Job Recruitment (3 Positions)

Medecins Sans Frontieres (MSF) Job Recruitment (4 Positions)

Keen British School Job Recruitment (9 Positions)

Macden Communications Limited Job Recruitment (3 Positions)

Tybitx Services International Limited Job Recruitment (4 Positions)

Truck Ambassador Limited Job Recruitment (3 Positions)

Natcom Investment and Development Company Limited (Trading as NTEL) Job Recruitment (9 Positions)

Infinion Technologies Job Recruitment (3 Positions)

Eden Solutions and Resources Limited Graduate & Exp. Job Recruitment (3 Positions)

Growth in Value Alliance (GV Alliance) Partners Limited Job Recruitment (5 Positions)

TheHRHive Job Recruitment (4 Positions)

Wendernek Consulting Limited Job Recruitment (9 Positions)

Oando Plc Job Recruitment (3 Positions)

Latest Graduate & Management Trainee Job Recruitment in Nigeria - HNJobs (Weekly Recap)

Latest Entry-level & Internship Job Recruitment in Nigeria - HNJobs (Weekly Recap)

Johnvents Foods Limited Job Recruitment (3 Positions)

Bedmate Furniture Nigeria Job Recruitment (3 Positions)

HNJobs (Recap): International Agency / NGO / Multinational Job Opportunities - HNJ Exclusive

Solution Impact Global Resources Job Recruitment (3 Positions)

Casalavoro Limited Internship & Exp. Job Recruitment (5 Positions)

HNJobs (Recap): Remote / Work-At-Home Job Opportunities

Latest Customer Service / Front Desk Job Recruitment in Nigeria - HNJobs (Weekly Recap)

MTN Nigeria Job Recruitment (5 Positions)

Latest Oil & Gas Job Opportunities in Nigeria - HNJ Exclusive

HNJobs (Recap): Federal / State Government Job Opportunities - HNJ Exclusive

Scruples Resource Limited (SRL) Job Recruitment (10 Positions)

Brilliant Performance Solutions Limited Job Recruitment (8 Positions)

Alan & Grant Job Recruitment (11 Positions)

Kiyix Recruitment Hub Job Recruitment (10 Positions)

Palladium Group Job Recruitment (4 Positions)

One Charming Party Job Recruitment (3 Positions)

Unicane Industries FZE Job Recruitment (3 Positions)

Fountain University, Osogbo Academic and Non-academic Job Recruitment (34 Positions)

Smileville Ortho-Dental Limited Job Recruitment (4 Positions)

Reliance Health Job Recruitment (6 Positions)

Timospiden Global Services Job Recruitment (5 Positions)

Family Health International (FHI 360) Job Recruitment (3 Positions)

Vantegral Consulting Job Recruitment (3 Positions)

Elvaridah Limited Job Recruitment (14 Positions)

The Concept Group Job Recruitment (3 Positions)

Elizabeth Maddeux Limited Job Recruitment (6 Positions)

R-DATS Consulting Graduate Internship & Exp. Job Recruitment (3 Positions)

The Vault Recruitment (TVR) Job Recruitment (3 Positions)

Agen Industries Job Recruitment (3 Positions)

Filmhouse Cinemas Limited Job Recruitment (3 Positions)

Bricklane Consulting Job Recruitment (5 Positions)

Kolomoni Microfinance Bank Job Recruitment (5 Positions)


Entry-level Customer Service Representative (Igbo Speaker) at Fenix International

Posted on Tue 06th Aug, 2019 - hotnigerianjobs.com --- (0 comments)


Fenix International is a next-generation energy company.  Our mission is to transform our customers’ quality of life through disruptive innovation in energy and financial services. Our flagship product, ReadyPay Solar, is an expandable, lease-to-own solar home system financed through affordable instalments starting under $0.17 per day. We use real-time transaction data to create a unique credit score to finance power upgrades and other life-changing loans and open up a wider world of energy and financing for our customers.

We are recruiting to fill the position below:

Job Title: Customer Service Representative (Igbo Speaker)

Location:
Victoria Island, Lagos
Job Type: Full-time
Team: Customer Experience
Min. Experience: Entry Level

Job Overview
  • Fenix is looking for dynamic, highly motivated and disciplined Customer Service Representatives with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team.
  • A successful Customer Service Representative must be a fluent Igbo speaker, critical thinker, attentive to details and an excellent communicator. This position requires individuals to have a strong passion for listening and providing solutions to people.
Key Responsibilities
  • Ensure an excellent experience to all customers, with each interaction
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Vet and open customer accounts by recording account information.
  • Maintain customer records by updating account information of complaints, issues, resolutions, praises, e.t.c.
  • Follow-up with customers who have delayed payments
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Build sustainable relationships of trust through open and interactive communication
  • Go the extra mile to engage customers
  • Work with customer service manager to ensure proper customer service is being delivered
  • Close out or open call records
  • Read from scripts
  • Resolve customer complaints via phone, email, mail or social media
  • Identify and communicate areas for continual improvement of service levels for the call Center; recommending process improvements
Required Skills & Experience
  • An OND/HND/Bachelors degree from a recognized institution
  • Excellent Written and Verbal Communication Skills
  • Microsoft Excel skills
  • Ability to interact with peers and mid level leaders internally
  • Fresh graduate
Desired Skills & Experience
  • Ability to work both in teams and independently
  • Passionate about solving problems for customers in rural communities
  • Proficiency in English Language and 1 or more other Nigerian Languages
  • Critical thinking skills (ability to think outside the box)
  • Good problem solving skills (solutions oriented)
  • Flexibility with ability to work under pressure to meet deadlines
  • Willingness and desire to learn new ideas
Compensation
  • Competitive salary & benefits commensurate with education and experience.
Application Closing Date
13th August, 2019.
 
How to Apply
Interested and qualified candidates should:
Click here to apply online

In your cover letter, please be sure to highlight the following:
  • Why you are interested in Fenix International, and
  • What excites you about this particular role.

  

Comments (0)


Post a Comment
Name: *
Email: *
Comment: *