Customer Service Manager at Dragnet Solutions Limited

Posted on Wed 14th Aug, 2019 - hotnigerianjobs.com --- (1 comments)

Dragnet Solutions Limited - Our client, a 3rd Party Logistics Service Provider of Shipment, Clearing & Freight Forwarding services is currently seeking to engage an experienced candidate to fill the vacant position below:

We are recruiting to fill the position below:

Job Title: Customer Service Manager

Location: Lagos

Job Description

The Successful candidate is expected to establish profitable client relationship geared towards revenue generation, excellent customer service process and procedures to ensure operational excellence.
Manage the relationship in terms of operational updates between the Company’s Operations and Clients.

Key Responsibilities

Oversee cross functional work areas targeted to resolve issues raised by clients
Ensure credible relationships are established with clients at appropriate levels through courteous, proactive service delivery, customer satisfaction, and the skillful application of specialist knowledge
Ensure client issues are handled throughout the job implementation life cycle in a timely and accurate manner
Ensure that all business solutions are implemented and maintained in line with predetermined service level agreements.
Read instruction from PO to have a clear understanding on the nature of job.
Advise suppliers to ensure PFI details are correct and adequate and meet NSC import requirement
Ensure pre-clearing process is completed before dispatching to operations.
Submit FECD documents using client’s checklist
Maintain complete and accurate customer correspondence data
Manage the customer service operations, which deals directly with customers and is the first point of contact
Ensure that there is high credibility with strategic clients, through reliability and value contributed to their business
Monitor team performance and report on their KPI’s
Develop strategies to promote team member adherence to company regulations and performance goals

Job Requirements

A Bachelor’s degree in any discipline
Minimum of 6-10 years’ relevant experience
Proven working experience as a Customer Service Manager or a relevant role
Sound knowledge of Logistics Industry

Skills Requirements:

Ability to communicate effectively with team and to tailor communication to different personalities and communication style
Ability to build strategy and plans to handle all types of requests and critical issues
Ability to persuade clients without using manipulation
Ability to use Customer Relationship Management Software
Readiness to always provide solutions to clients’ unresolved issues
Ability to resolve clients’ complaints in a timely and efficient manner
Ability to insight-fully engage clients
Ability to interact with clients and maintain long lasting relationships and give the highest satisfaction
Ability to express a customer-centric attitude
Ability to constantly motivate team
Possess keenness to understand the Company’s business solutions and link to clients’ requirements

Salary Expectations
N150,000.00 - N 250,000.00/month

Application Closing Date
23rd August, 2019.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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